Best Bathroom Design in Pittsburgh PA

OK so, I called, spoke to Terry himself, as he was the one to answer the phone....
First off, that did right
by me ... an owner who handles his business and doesn't depend only on the others to carry that weight. Seems simple, but I've been around a long time, and this was REFRESHING!
Shows pride and a REAL love for his business. Respect. Keep that move! But then asked if I needed them on spot... I wasn't available but he was FOR ME! I asked for the following morning, and he obliged. Gave me 10-2, showed up around noon, gave me an hourly quote, BUT FIXED MY STUFF IN 38 MINUTES! He sent Mike, who was knowledgeable and easy to talk to, even gave me tips for the future! I'm not gonna lie, as a home owner I was nervous of what this was going to cost me.... but Terry and Mike did absolutely RIGHT BY ME! I recommend again and Again!. Thank you both so very much for not killing me on the pricing. My word, I'll call you for every problem in the future here forward. Thank you for your honesty. It's rare.

Btw, I got recommended to them from my nephew who was also very pleased!

While the repair went well and the team was courteous, I found them to be overpriced, not completely honest, lacking in transparency about charges, and the office unresponsive to a request.

AG quoted me 1K for standard replacement of waste and overflow/trap piping on a bathtub, largely because the ceiling below had to be opened up for access. So I did all the legwork of opening the ceiling myself in advance for easy access, but they only took off 30%. The plumber said that this was still a 4-5 hour job. They completed the job in an hour an half, at which was (apparently) about $500/hr. and charged me *extra* for parts (cost of parts not included in the estimate, which was not communicated to me. I also had no say in what kind of tub drain/drain stop mechanism they were putting in, which is not what I would have chosen. If I had known the part wasn't included in the quoted price, I would have purchased the part that I wanted myself).

Plumber then assured me on day of install that I would get an invoice itemizing all charges but this didn't happen. I called the office to request list of charges, which they said they would email the next day, but didn't. The only reason I agreed to this work is for a quick repair. In my experience, the company is negligent on some really basic good business practices.

I haven't shopped in this location, but called in for pricing and installation information for a 40 gallon hot water heater. They were very helpful and knowledgeable. I needed help in price comparisons.

Definitely shuttered