Best Stiebel Eltron in Phoenix AZ

I would highly recommend using a different plumbing service. The work that was done was fine but their price is outrageous. They charge a dispatch fee just to come out where they will then give you their upfront pricing. I will almost guarantee they will not give you a quote or estimate on common repairs over the phone. I live in a condo and the neighbor below me had water leaking from my unit into her ceiling. We believed it was from somewhere in my master bathroom. All the demo work had already been completed to her ceiling and all pipes were already exposed. I contacted George Brazil to come out and find out where the leak was and make repair. When they arrived they told me there would be an investigation fee of $225. The investigation consisted of me running my shower for about one minute and noticing no leak. I then flushed my toilet 2 times and we discovered that was where the leak was coming from. It took less than 5 minutes to investigate the leak and included no tearing out sheet rock or anything as I said all demo work had been done and ceiling was fully exposed already. They then quoted me the cost to have the repair done to my toilet which would be over $1,000 dollars including this investigation fee. I had to have the work done today as I am leaving town and did not want to leave my neighbor below in a bad spot with her ceiling torn apart. The actual toilet repair took one hour and ten minutes. The plumber lifted the toilet, replaced the flange, replaced the wax seal, and reset the toilet. The average cost for this according to different internet pricing and plumbers I have talked to would be maybe $250-$300 max with all parts and labor for professional installation. The parts alone are less than $50 and the plumber was at my residence for less than 2 hours. I was able to get the investigation fee waived so my grand total was $840 to do less than two hours of work. To be fully transparent, I agreed to what the cost would be upfront because as I said I needed the work done and did not want to leave my neighbor hanging. After investigating what the cost should have been and how ridiculously out of line this pricing was, I contacted them to see if there was anything they could do. They were no help. The work that was done was fine but their pricing is outrageous so I would highly highly highly suggest finding a different plumber to do your work. Maybe Parker and Sons or possibly a smaller mom and pop shop as well. Definitely find someone who will give you an estimate before coming to your place and some sort of price range before they charge you $70 just to drive out and drop a crazy price on you when they have you in a tight spot. Good luck and I hope your experience is better than mine! I definitely would not use George Brazil though. I wish I could give them zero stars.