Best Gas Line Inspection in Phoenix AZ

I had a problem with my hot water heater. Ray was very prompt and called before he came out. He was very professional, diagnosed the problem and repaired it. He did not try to upsell or make unnecessary repairs. I would use Harley Plumbing again.

Everybody needs a good plumber... This is a great one! Fantastic, high quality! A company that shows up and doesn’t leave until it’s right! A+.

I would like to share my experience with Reddi Services/Jan Ashford Plumbing. First let me explain the 2 names. Redi-Services is who I called, but Jan Plumbing is who showed up.

On Sunday September 8th I needed the service of a plumber. I will try to explain my displeasure for the company and service in a chronological order.

I called at 6:30am and they assured that I would be the first job of the day, I was told I would receive a phone call at 8am when Dispatch opened. At 8:30 after no phone call I headed to the store to get the parts to fix the leak myself.
ISSUE 1. They never called back, I had to call them

I purchased the $23 in parts and called Reddi Services back.They said a plumber would be there shortly. I now had bids from other plumbers I had called. Average cost was $100-125
Jan Ashford Plumbing (sent by Reddi Services) showed up around 9:15am. The plumber quoted me $260. I was able to get the price reduced to $221 and agreed to do the work. The Plumber then told me he was going to use my parts I just purchased. I asked if he had his own parts and he said yes, but will have to charge me more.
ISSUE 2. The price was double what I had already been quoted verbally.
ISSUE 3. The plumber asked to use my parts or who would charge me more money than his already inflated price.

The repair took approximately 30 minutes as I was working in the yard nearby and noticed the water was back on. I walked over and he said it was done. It was then I pointed out that his repair was leaking. He seemed frustrated and said he would have to charge me for more parts to fix the leak.
ISSUE 4. I had to point out the leak to the plumber. I paid for a professional to fix the issue without leaking.
ISSUE 5. The Plumber wanted to charge me more money to fix his faulty work.

Another 30 minutes went by and he was able to finally fix the leak. I asked him to cover the pipes back up and he acted as if he was doing me a favor and then used my tools to do it.
ISSUE 6. I didn't expect attitude to cover the pipes back up. If I had not asked they would have left with the pipes exposed in the ground. They didn't bring any tools to do this, so I guess they are not equipped to fix repairs under the earth.

I now I had several bids returned back to me from other plumbers. All were less than $150 to do the repairs based upon several pictures provided and descriptions of the work needed. At this point I felt as if I was being price gouged. The repair if he had done it correctly the first time only took 30 minutes as I had most of the prep work done. With me supplying the pipes and fittings that means I would have been charged $442 per hour. My cost was $221. Reddi Services states they don't charge a trip charge and will give you a free estimate. Let me repeat that. If he had repaired it correctly the first time in the 30 minutes, I would have been charged $442 dollars per hour (1/2 hour at $221). Even with having to cut his leaking repair off and re doing it was just over an hours work. This was still over $200 per hour for a plumbing job that most plumbers in AZ charge 80-90 per hour for labor.

We are a smoke free family, and while I was working outside, I could smell cigarette smoke. I found the plumber sitting on the ground smoking while he was working.
ISSUE 7 The plumber was smoking on my property while working.

I tried to pay with a credit card and was told I would be charged 10% so I paid in cash.
ISSUE 8. wanted to charged 10% extra to pay in credit.

I contacted Reddi Services to express my concerns I have outlined above. The end result was an offer of $40 refund not the $100 I requested. I declined the $40.
ISSUE 9. I attempted to resolve this with management but was only offered a $40 dollar credit and no real apology for their performance.

If you want to be price gouged, have the repair done twice, supply your own parts, have the worker smoke on your property, and try to again price gouge you to use your credit card, then give Jan Ashford a call, Im sure you wont be disappointed.

Joe performed fireplace inspection and maintenance, and also provided invaluable information about plumbing and softener services. He was patient, knowledgeable, and helped guided us through the different options available to us. I highly recommend this company, and especially Joe M. to assist with your needs. Thank you, very pleased with the service. John Y.

Russ is the greatest, he is a true professional and will do the job right no matter how complicated it is. Over the last year or so he has done many plumbing projects while we are renovating our home. Among some of the work he did for us are installing a new chilled and sparkling drinking water system, soft water system, replace the old shower with new one and more. He can be trusted around your home and also to do the job right the first time. I give Russ 5 Stars.

In the midst of a renovating my home I ran into a gas leak. My contractor spent hours trying to find it with no luck. I called RP Gas Piping and they sent a technician to my home within a very short period of time. It was obvious he has a ton of experience as he found the leak in no time at all (saving me money). He came back the following today after my inspection to connect the water heater. He determined a better way to route the shut off valve. He didn't have the parts in his truck. Before I knew it he had two other technicians show up to help. This was all on a Friday afternoon before a holiday weekend when it was a zillion degrees outside. They truly cared that I needed to have my hot water working before the weekend. I will always and only use RP for any gas related work on my properties. Roberta Candelaria

Chris and his staff are amazing. They have helped us out with a huge leak that needed instant attention since it was leaking all over our bathroom. He was able to add us in his schedule on a busy Friday afternoon. He seems to go the extra mile and called back a couple day's later to see if everything was ok on our end. Thank you Chris!

Top notch professional.

They are not reliable. I called and made an appointment and they never called or showed up.