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Two employees from Turners Bros. Plumbing arrived at 0900 (as scheduled) and were on-site until the job was completed at 0940. The ballpark price quoted for the job over the phone - the removal of an old garbage disposal and installation of a new garbage disposal, and the installation of a exterior hose bib - was 125$ for the visit plus labor and it was suggested at that time by the Turner Bros. representative that the total cost for the job would likely be about $200.After the actual job was completed I was told by the one employee, Mike, that the realized price for the job was $375. When I questioned this and mentioned the quoted price, noting how drastically far apart the realized price was from the quoted price, the employee simply said that he was only the messenger. When I told him I did not have any checks and would need to get more cash in order to pay I also asked at that time for an itemized bill, indicating that I would not submit payment without some sort of a bill and guarantee that my payment as cash was properly received.He told me that he could come back for the cash and that he would have his office send me a bill within the hour, taking down my email address for the invoice to be sent to. About 45 minutes later I attempted to call the main office for Turner Bros. multiple times, unable to reach anyone. I wanted to verify the price and that an invoice was being sent over.Eventually I was able to speak with the employee whom had completed the job (Mike) and he told me that he spoke with his boss and was able to get the price reduced to 250$. While I told him this would likely be 'ok' I also told him I still wanted to speak directly with his boss at which time he conferenced me in with his boss, Michael Turner. I explained the situation to Michael and he told me that typically they charge $125 as a base visit fee plus $190/hour per worker and that two workers are always sent on a job. This was information not told to us when we originally scheduled the appointment - we were only told the charge would be $125 for the visit 'plus labor’. Michael Turner noted that his other employee Brian 'must have quoted us a different price and the problem is Brian isn't around today’.I questioned why the quote given to us over the telephone wasn't memorialized and how could such drastically different quotes be given by his employees. After further conversation of a similar nature, Michael agreed to settle on the originally quoted price of $200. His employee Mike returned to the house and collected $200 cash as payment in full for the work completed after I was e-mailed an updated copy of the new invoice. The new invoice did not itemize time, labor or standard costs, and did not even include my full first name, but simply stated “Installed homeowners garbage disposal” (we had purchased ahead of time) and “Installed homeowners hose drought” (which we had also purchased ahead of time) with a total of “$200” listed to the right.A response was sent to Michael Turner via the pay2go website from which the invoice was sent indicating the invoice had been paid in full in cash. At the end of our phone conversationMichael informed me that “if we charged these prices there we would be out of business.” As a local business owner myself, I know that if I had a member of my sales staff who was unaware of our base rates and was also radically misquoting customers, I could imagine that our business might not be around for much longer, either.While the workers were amiable and quick to the job, I do not recommend Turner Bros. Plumbing.

I have had nothing but great experiences with Gaceta plumbing. Quick to respond (even for our late night emergencies) and extremely professional. I recommend them to anyone with plumbing repairs or needs!