Best Lighting Upgrade in Philadelphia PA

Very disappointed. Worked with Ed Hughes for a few years now.This last job I had a leaking shower. They charged me $450 to caulk some tiles. They couldn't find the leak and the problem persisted.Paid for another plumber who identified the problem immediately for half the price. He asked why Ed Hughes didn't even look at the drain.I've called Ed Hughes numerous times over the last couple weeks and the women on the phone are always fantastic but for some reason they can't get the plumbers to call me back.Really trying to understand what I paid $450 for? Would really like my money back.