Best Install AC in Omaha NE
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Plumber
Besides prompt friendly service with my sprinkler system, I had them remodel my bathroom
Omaha, NE
Plumber
Absolutely APPALLING business!
I called Tritz at the recommendation of a friend because I had some water backing up my main plumbing stack and leaking out of a connecting elbow. First, when I indicated what the problem was to the individual on the phone, they sent out a plumber who had been told a very different problem. I'd explained that the problem was a backup in our main sewer line, but they sent out someone to look at a leaking bathtub. It took the tech several hours to finally replicate the problem that I thought I had pretty clearly articulated on the phone. He came back the next day with a camera and attempted to snake the line, then attempted to use a blowbag to push debris through. The camera found sludge buildup, the plumber suggested that we likely had a belly in our main line. This work didn't solve the problem, but did push some debris into a connecting line which caused our basement to back up. They had to come back the next day to snake that side of the home. They then sent out an estimator to consider tearing up my basement floor to replace the belly they thought they'd found - they also suggested that I had two main lines and that the initial problem and the basement backup were unrelated. I received a bill TWO MONTHS LATER for a problem that they DID NOT SOLVE. This bill was over $1,000.
I called a competitor for a second opinion because I prefer not to spend tens of thousands of dollars to rip up my basement if it wasn't necessary. Not only did the competition immediately diagnose the problem, they used a jet to clear the debris within a few hours and I paid for the service THAT DAY for HALF of what Tritz charged. They also confirmed via video inspection that Tritz's assessment that I had two main sewer lines was false and that the initial attempts by Tritz to clear the clog caused the backup into my basement.
When I called and spoke to the owner to express my concerns, she was incredibly rude and hung up on me.
Do not use this company, call someone else. I'm considering reporting them to the Better Business Bureau. I can't tell if this is intentionally criminal or just complete incompetence.
I called Tritz at the recommendation of a friend because I had some water backing up my main plumbing stack and leaking out of a connecting elbow. First, when I indicated what the problem was to the individual on the phone, they sent out a plumber who had been told a very different problem. I'd explained that the problem was a backup in our main sewer line, but they sent out someone to look at a leaking bathtub. It took the tech several hours to finally replicate the problem that I thought I had pretty clearly articulated on the phone. He came back the next day with a camera and attempted to snake the line, then attempted to use a blowbag to push debris through. The camera found sludge buildup, the plumber suggested that we likely had a belly in our main line. This work didn't solve the problem, but did push some debris into a connecting line which caused our basement to back up. They had to come back the next day to snake that side of the home. They then sent out an estimator to consider tearing up my basement floor to replace the belly they thought they'd found - they also suggested that I had two main lines and that the initial problem and the basement backup were unrelated. I received a bill TWO MONTHS LATER for a problem that they DID NOT SOLVE. This bill was over $1,000.
I called a competitor for a second opinion because I prefer not to spend tens of thousands of dollars to rip up my basement if it wasn't necessary. Not only did the competition immediately diagnose the problem, they used a jet to clear the debris within a few hours and I paid for the service THAT DAY for HALF of what Tritz charged. They also confirmed via video inspection that Tritz's assessment that I had two main sewer lines was false and that the initial attempts by Tritz to clear the clog caused the backup into my basement.
When I called and spoke to the owner to express my concerns, she was incredibly rude and hung up on me.
Do not use this company, call someone else. I'm considering reporting them to the Better Business Bureau. I can't tell if this is intentionally criminal or just complete incompetence.
4718 S 135th St, Omaha, NE 68137
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