Best Root Intrusion in Oklahoma City OK

Clogged main sewer line. I called the 24/7 Mr. Rooter line at 6pm on a Friday evening. They said a dispatcher would be calling to confirm an appointment for the next morning within a few minutes. No call came so I called again at 6:30pm. I basically had to go thru all the points of my first call again. She said someone would call soon to set up our appointment. 8:00 p.m. rolls around and we still haven't received a call so I called back AGAIN, went through the entire thing again about the address, name, number and needing service. No record of my previous 2 calls in the system so she told me she would check into it and when she came back on the line she said their local office was closed until 8:00 a.m. the next morning but that we would get a call at 8:00 a.m. confirming our appointment. She gave me a phone number for the local office. (In case they didn't call she said.) At 8:45 a.m. Saturday still no call so I called them and they had no record us calling the night before and so they wouldn't be able to send someone until the afternoon. I told her never mind and used a service we've used before even though we had to pay overtime because at least they are responsive and called/came when they said they would. The job took 20 minutes. Buddy's Plumbing. OKC. I recommend them. MR. ROOTER needs to get their act together and be transparent with customers. Telling me their local office was closed and that I'd need to call in the morning instead of pretending my calls meant anything would have earned them my business but this was ridiculous with the tech we have available these days.