Best Necessary Repairs in Oklahoma City OK

We've used many plumbers for various projects, and we now always return to Edco for our plumbing needs. Edco had previously moved a sink during our master bath remodel, and they did wonderful work on that project. Recently we had issues with all 3 toilets: one needed replacing, one reset, and the last was dripping from the tank. They scheduled at a time convenient for us, and called ahead to notify that Matthew was on his way. Matt worked quickly and efficiently, was very professional, and overall was pleasant to deal with. He identified the issues and took the time to fix them correctly. He thoroughly cleaned the grout/tile area causing one of the leaks, and didn't leave a mess anywhere to clean up afterward as most contractors would. Unfortunately two days later, we noted the leaking tank was dripping again, though through no fault of Matt's as it was a different part causing a problem this time. It wasn't an urgent issue as we'd just shut the water off to it, yet Lance was immediately responsive when we called and Matt arrived within 2 hours to our house. They both apologized, which wasn't necessary, and the issue was resolved quickly. I give Edco 5 stars for professionalism, competence, and courtesy, and I'd recommend them to anyone!

I had previously rated this company fairly high because they are responsive, but unfortunately they have gone down hill since I last used them. I notified the reception that I was calling for a tennant of ours and that we wanted to have a quote for the repair. I was told that they would come to review for free and that they would provide a quoteand I would have 30 days to make a decision to use the repair. That no repair would be made without my approval - and that they would need to contact me for said authorization.

Instead, the owner came, worked on the project without asking anyone for authorization and then demanded the tennant to pay them or they would not leave the property. This is borderline scam. They did business without approval. Fortunately the tennant was able to get a hold of me so I could make the payment - but this was a hard situtaion to put someone in.

I then filed a complaint with the company, and was told via message from the owner that 'they judged me before I even got there.' Which is an odd statement to make since there is no way they would have met him before he got there and just shows the unprofessional level to blame someone else when they did repairs that were not approved. I have not had any follow up from the owner to address my complaint and I feel that they are likely satisified with continuing their scam of 'free' esitmate.

Avoid them at all cost.