Shaddix & Sons Plumbing LLC

I had used Joe on several jobs because I liked his responsiveness; that was a huge mistake. I would not recommend his services to anyone. On August 2nd, I reached out to Shaddix and sons regarding a leak reported from one of our guests. The guest reported that the leak was coming from the master bathroom shower. I called Joe(The Owner) to give him all the details that were reported by the guest. Later that day Joe, went to our unit to investigate the leak only... he didn't. He did not investigate the leak coming from the master bathroom shower. He went into the incorrect bathroom (upstairs guest bathroom) and repaired a wax seal on the TOILET. We were under the assumption that he investigated the problem and found a resolution, but in actuality, he did not follow instructions and proceeded to fix something that was a nonissue.  Three days later, we had a different guest in our unit. Side note: this is a short-term rental hence the frequency of guests. Back to the story at hand, our new guest reported the same issue to us. Per the guest, the leak is coming from the master bathroom shower. I called Joe to inform him of the issue again, and his response was, and I quote, is there another bathroom upstairs adjacent to the middle one?. As in the master bathroom!! When Joe went to investigate the issue after the second guest's complaint he replaced the master bathroom Toilet wax seal. Again, it was a nonissue but he fixed it! We trusted and assumed that he was fixing the problem. Joe then suggested returning to the unit to use a camera to check all pipes throughout the unit. Several days after, Joe returned to the unit to check the pipes.

When he used a camera to check the master shower drain. He discovered that a new shower pan drain would need to be replaced. On August 22nd, we shut down our Airbnb for the week to allow Joe to fix the shower pan.  On August 24th, our cleaners sent us a video of a more severe leak from the pantry. At this point, I'm perplexed, I reach back out to Joe so he can check this issue AGAIN. He went to inspect the unit again, but interestingly enough, he could not give us a diagnosis of the problem. Based on his response, we thought it best to get a second opinion. We contacted another plumber because I'd lost faith in Shaddix and Sons. Guess what the other plumber informed us?!? Not only did Joe never replace the shower pan; but in the process of him repairing the drain, he CUT the p-trap! Which caused an even more severe leak.
To wrap this timeline up, we hired a second plumber to fix the damaged p-trap, had a tile company replace the shower pan drain, and had to use a handyman to patch up the removed sheet rock that had to be cut to fix the p trap. It took 28 days for me to resolve this issue. On September 2nd, I contacted Shaddix and Sons via email and phone to ask for a refund for the past three services that didn't fix our leak but made it worse. Pretty reasonable right? Not only has Joe ignored our requests. He hasn't even apologized for cutting the p-trap which we showed him proof. All we asked is for a full refund for the 3 times he was supposed to fix the problem and didn't. As of September 19th Joe never once called me back; he's only exchanged text messages. I've only talked to the office manager who tried to get Joe to contact me. DO NOT USE SHADDIX AND SONS; JOE TOOK NO ACCOUNTABILITY AND DID NOT ATTEMPT TO REMEDY THE PROBLEM.

Joe was great. This may not be the case every time, but they fit me in the schedule SAME day for a slot that was about 4 hours after I contacted. Next thing you know, they jumped me two slots and Joe is here within an hour and a half! I had a cracked almost 12 year old dinky water heater FULL of sediment leaking water everywhere and Joe diagnosed, informed, and worked every minute clearly and quickly. He didn't waste my time or his and didn't upsell or insult my intelligence. He even tried to shop around for a water heater they didn't carry that we were interested in. We ended up going with his suggestion and within four hours of me calling, the old tank was out, our pipes and valves for hot and cold were replaced and brought to code, and the new heater installed. Insanely fast and professional. Will definitely use again!

Joe came to fix our garbage disposal. It leaked two times after he fixed it, and he said he was busy with other things, tired, overworked, etc... He overcharged us, and when we asked him about it, he said (he was tired and this just happened and he will write us back a check with the difference). Joe stopped answering our phone calls, and blocked our phone numbers. He owe us at least $250.00. He ran away with it, claiming he is always in church. Not sure people who go to church do this. Never ever again. Zero stars. Don't waste your time. If he has the guts to say otherwise, he can at least answer our phone calls.

Joe was amazing. He gave a timeframe of 9-11 and was there a few minutes before 9. gave us a quick estimate and was a real pleasure to work with. I strongly recommend there services!

Shaddy contractor that keeps finding ways to come back out and charge extra. Scribbles a receipt so you can't challenge their work and apologizes for charging you more after they don't do a complete job.... Inspect all their work before they leave. Lure you into confidence in their work but not as great as I originally thought.

Update: installed all the bathroom valves hot on cold and via versa but cut the lines so it can’t be connected easily. Having to spend precious time fixing it myself

I had previously rated this company fairly high because they are responsive, but unfortunately they have gone down hill since I last used them. I notified the reception that I was calling for a tennant of ours and that we wanted to have a quote for the repair. I was told that they would come to review for free and that they would provide a quoteand I would have 30 days to make a decision to use the repair. That no repair would be made without my approval - and that they would need to contact me for said authorization.

Instead, the owner came, worked on the project without asking anyone for authorization and then demanded the tennant to pay them or they would not leave the property. This is borderline scam. They did business without approval. Fortunately the tennant was able to get a hold of me so I could make the payment - but this was a hard situtaion to put someone in.

I then filed a complaint with the company, and was told via message from the owner that 'they judged me before I even got there.' Which is an odd statement to make since there is no way they would have met him before he got there and just shows the unprofessional level to blame someone else when they did repairs that were not approved. I have not had any follow up from the owner to address my complaint and I feel that they are likely satisified with continuing their scam of 'free' esitmate.

Avoid them at all cost.

They were very fast and responsive, offered a great price for our sewer repair. Joe is helpful and friendly.

Joe worked overtime to get my cracked pipes fixed. Great work ethic and quality service! Highly recommend!

Ridiculous pricing. You will no longer have my service