Best Commercial Job in Oklahoma City OK

I had used Joe on several jobs because I liked his responsiveness; that was a huge mistake. I would not recommend his services to anyone. On August 2nd, I reached out to Shaddix and sons regarding a leak reported from one of our guests. The guest reported that the leak was coming from the master bathroom shower. I called Joe(The Owner) to give him all the details that were reported by the guest. Later that day Joe, went to our unit to investigate the leak only... he didn't. He did not investigate the leak coming from the master bathroom shower. He went into the incorrect bathroom (upstairs guest bathroom) and repaired a wax seal on the TOILET. We were under the assumption that he investigated the problem and found a resolution, but in actuality, he did not follow instructions and proceeded to fix something that was a nonissue.  Three days later, we had a different guest in our unit. Side note: this is a short-term rental hence the frequency of guests. Back to the story at hand, our new guest reported the same issue to us. Per the guest, the leak is coming from the master bathroom shower. I called Joe to inform him of the issue again, and his response was, and I quote, is there another bathroom upstairs adjacent to the middle one?. As in the master bathroom!! When Joe went to investigate the issue after the second guest's complaint he replaced the master bathroom Toilet wax seal. Again, it was a nonissue but he fixed it! We trusted and assumed that he was fixing the problem. Joe then suggested returning to the unit to use a camera to check all pipes throughout the unit. Several days after, Joe returned to the unit to check the pipes.

When he used a camera to check the master shower drain. He discovered that a new shower pan drain would need to be replaced. On August 22nd, we shut down our Airbnb for the week to allow Joe to fix the shower pan.  On August 24th, our cleaners sent us a video of a more severe leak from the pantry. At this point, I'm perplexed, I reach back out to Joe so he can check this issue AGAIN. He went to inspect the unit again, but interestingly enough, he could not give us a diagnosis of the problem. Based on his response, we thought it best to get a second opinion. We contacted another plumber because I'd lost faith in Shaddix and Sons. Guess what the other plumber informed us?!? Not only did Joe never replace the shower pan; but in the process of him repairing the drain, he CUT the p-trap! Which caused an even more severe leak.
To wrap this timeline up, we hired a second plumber to fix the damaged p-trap, had a tile company replace the shower pan drain, and had to use a handyman to patch up the removed sheet rock that had to be cut to fix the p trap. It took 28 days for me to resolve this issue. On September 2nd, I contacted Shaddix and Sons via email and phone to ask for a refund for the past three services that didn't fix our leak but made it worse. Pretty reasonable right? Not only has Joe ignored our requests. He hasn't even apologized for cutting the p-trap which we showed him proof. All we asked is for a full refund for the 3 times he was supposed to fix the problem and didn't. As of September 19th Joe never once called me back; he's only exchanged text messages. I've only talked to the office manager who tried to get Joe to contact me. DO NOT USE SHADDIX AND SONS; JOE TOOK NO ACCOUNTABILITY AND DID NOT ATTEMPT TO REMEDY THE PROBLEM.

They fixed the issue, but when I followed up due to a new concern that my foundation guys had. The tech was very stern in telling me that they were not plumbers and Didn’t know what they were talking about, which is absolutely true, but not the level of customer service I would wish on anyone who spent around 150 to have someone come out and service their plumbing. I would’ve been more satisfied if the tech would have more clearly tried to explain why he didn’t think it was an issue and possibly made a quick Follow-up service call at some point within the week to make sure new problems hadn’t popped up.

I am happy to report that I had another plumbing company come out and they were able to help me understand why the foundation repair people might have thought there was another issue and thoroughly checked to make sure there were no other potential issues. Unfortunately, I wish I would’ve had that company handle the situation first.

Super Friendly and prompt. WE SHOULD have called them AGAIN our last call...

(unfortunately, we used a different company, who screwed us over and flooded my son's bedroomand we had to replace the entire carpet!)

NEXT TIME, I'm calling Green Lion Again, I had accidentally misplaced their contact info, so I'm super glad I received an email from them. : )

Red Plains Plumbing has been to my house twice this past week to fix two unrelated problems. Mason and Moises came both times. They came within a couple of hours after I called which I consider to be a very fast response time. They were professional, knowledgeable, and courteous and fixed the problems straight away. Thank you Mason and Moises. I would definitely recommend you and Red Plains Plumbing to my friends!