Best Rheem Heating in Oakland CA

Can not imagine a better response from my reaching out for assistance, response time and how Tad methodically diagnosed the problem. We have an obscure kitchen fixture that required service in Feb 2019. Under warranty the problem was easily diagnosed by me, caused by me and a replacement part sent and installed by Albert Nahman team. I broke the faucet cartridge. Problem of restricted hot water flow in this kitchen sink only. Turns out that new cartridge part is now malfunctioning. I called and Tad arrived taking a step by step approach ruling out causes. The company that sells the product got on the phone with Tad and they collaborated on the problem and the tech person gave Tad one more thing to try. After the collaboration it is agreed, problem persisted and therefore that new cartridge part is now malfunctioning and will be shipped free of charge in two days.Thanks to all, who made this possible and I trust we will have Tad here again soon to finalize this fix. BTW, cost of service was less than expected given going rates for such a call lasting in excess of one hour. Another comment, spending time with Tad during the repair was a pleasure to have him explain, collaborate, listen and just chat. Questions on who to call next time, no question who I will call next time.