Best Repair Or Replace in Newark NJ
Plumber
excellent service, a great price for a thorough job. don't hesitate to call, had a clog in one of my bathtubs and Khalid went above and beyond to make sure my tub was draining the best it could.
Newark, NJ
Plumber
The plumber that came in was very knowledgeable, professional and cleaned up. My overall experience was positive and I would recommend ANA to anyone!
511 Cary St, City of Orange, NJ 07050
Plumber
Questionable professionalism but they got the job done for a price.
For those that want to know, I was in a bind. Installed a new thermostat and everything was fine for 10 minutes. Then air wouldn't turn on and temp outside was around 90. Called late in the evening and asked if someone could come out to diagnose for me. Spoke with Adam. Adam informed me that him coming over was going to cost $75 but it would be applied to the service if I had them fix the problem. Fine, I get it. Appointment set for 9-11am next day.
When he arrives, I give him the breakdown and told him I changed a fuse in the system and it powered back on but no cold air. Being a DIY guy, I took my multimeter and checked for power on all the obvious places but didn't undo any wires since there are way too many of them to play with.
His first response is, this will cost you $175. Not sure what made the price go up but again, I was in a bind. That's my first point regarding unprofessional behavior. To his credit, he shared with me that if I had told him I touched anything he wouldn't even have shown up, so maybe that was the reason for the upcharge. He also advised I should have told him what I did when I made the appointment. I simply told him my HVAC system needed to be repaired. If he wanted to know what he was getting in to, I would suggest he ask. But instead, he simply said $75 and set the appointment. I would consider another demerit on professionalism here.
Adam got his tools and probed away. He checked the wiring and the diagram. Plugged and unplugged a few items and reset some of the screws. He changed no parts and just reassembled everything he disassembled and it started working just fine...Great!....
So I ask him what the problem was and what he did to fix it. He replied, I did my job. My second point on unprofessionalism. So I pressed and told him, seriously, I want to know what you did to fix the problem. He again replied, my job but also elaborated that this is how he makes his money. Fine, I get it, he's a tradesman with a skill and doesn't want to give away his trade secrets but do you really think a random DIY guy at home is going to take up HVAC repair and steal your business? cmon now.
So I pay him the agreed upon amount of $175 (no additional parts and labor) and walk him to the front door. The whole time, I stood close by to see if I could learn what had gone wrong with my system. He informed me as he was heading out the door, that it is illegal to stand so close behind me when I am working. To which I ask, Really? its illegal for me to see what is going on in my own house? and smile. He says, its the law, you can read it yourself. Guess what, I googled it and can't find a law that states that. I suspect that his insurance won't cover him if I somehow get injured while he's working and I sue his company for it. Far from the law
All said, communication could have been better, would have appreciated a higher level of professionalism, and the change on the cost of the visit jumping by more than 100% seems crazy, but I was in a bind and I suspect he knew that.
If Adam or anyone at American Way plumbing wants to respond, please do. If you want to refute any of this, please feel free to, but I should share that I can share the saved audio and video of the transaction in my house as needed so that everyone can judge for themselves.
For those that want to know, I was in a bind. Installed a new thermostat and everything was fine for 10 minutes. Then air wouldn't turn on and temp outside was around 90. Called late in the evening and asked if someone could come out to diagnose for me. Spoke with Adam. Adam informed me that him coming over was going to cost $75 but it would be applied to the service if I had them fix the problem. Fine, I get it. Appointment set for 9-11am next day.
When he arrives, I give him the breakdown and told him I changed a fuse in the system and it powered back on but no cold air. Being a DIY guy, I took my multimeter and checked for power on all the obvious places but didn't undo any wires since there are way too many of them to play with.
His first response is, this will cost you $175. Not sure what made the price go up but again, I was in a bind. That's my first point regarding unprofessional behavior. To his credit, he shared with me that if I had told him I touched anything he wouldn't even have shown up, so maybe that was the reason for the upcharge. He also advised I should have told him what I did when I made the appointment. I simply told him my HVAC system needed to be repaired. If he wanted to know what he was getting in to, I would suggest he ask. But instead, he simply said $75 and set the appointment. I would consider another demerit on professionalism here.
Adam got his tools and probed away. He checked the wiring and the diagram. Plugged and unplugged a few items and reset some of the screws. He changed no parts and just reassembled everything he disassembled and it started working just fine...Great!....
So I ask him what the problem was and what he did to fix it. He replied, I did my job. My second point on unprofessionalism. So I pressed and told him, seriously, I want to know what you did to fix the problem. He again replied, my job but also elaborated that this is how he makes his money. Fine, I get it, he's a tradesman with a skill and doesn't want to give away his trade secrets but do you really think a random DIY guy at home is going to take up HVAC repair and steal your business? cmon now.
So I pay him the agreed upon amount of $175 (no additional parts and labor) and walk him to the front door. The whole time, I stood close by to see if I could learn what had gone wrong with my system. He informed me as he was heading out the door, that it is illegal to stand so close behind me when I am working. To which I ask, Really? its illegal for me to see what is going on in my own house? and smile. He says, its the law, you can read it yourself. Guess what, I googled it and can't find a law that states that. I suspect that his insurance won't cover him if I somehow get injured while he's working and I sue his company for it. Far from the law
All said, communication could have been better, would have appreciated a higher level of professionalism, and the change on the cost of the visit jumping by more than 100% seems crazy, but I was in a bind and I suspect he knew that.
If Adam or anyone at American Way plumbing wants to respond, please do. If you want to refute any of this, please feel free to, but I should share that I can share the saved audio and video of the transaction in my house as needed so that everyone can judge for themselves.
Newark, NJ
Plumber