Best Water Main Leaks in New York NY

Only giving him 5 stars is an injustice. Easily the best service/repairman in the city. They just don't make people like this anymore. Take away the fact that the only reason you're dealing with him is because something in your apartment has gone wrong, and you'll feel lucky you met him. Whatever you're problem is, John is the answer.

GW

We needed a plumber at 3 o'clock in the morning for a major main water leak outside. We did an quick search and made the call. They were extremely responsive and it turned out to be a complicated problem that they were able to fix.

I'm very happy with their service. They are the best ?

Good service, arrived same day as call for a jammed toilet.

Great service! Thanks so much for your help

These guys are terrific. They are responsive, courteous and efficient. I had to have them come twice this week for two different issues. Both times, they were able to come the day I called. They solved the problems and are very easy to deal with.

A few months ago, we had the boiler system in the house break and not deliver heat properly. Chris was timely, and explained every step of the way what he was doing and why he was doing it. The job became a rather large one as we discovered the issues with the boiler system, needing a full drain and changing of the bleeder valves through the whole house. Every time we made a change to the plan that would cost more, Chris was sure to inform me and make sure that was what we wanted to move forward with. I told him to fix it well once so I didn't need him again - several months later, my heat is working better than ever. Considering the initial quote he gave me, and how big the project had ballooned to, he even knocked a little bit off of the final total at the end. Absolutely satisfied with the work he did, and will be sure to call him first and absolutely recommend his services.

Don't Even Bother with an Afternoon Appointment, Not Loyal to Old Customers
I have been a customer of Fred Smith Plumbing & Heating for many years. Unfortunately the business has not grown in a healthy manner. I just spent two days waiting for a plumber that has not yet arrived. I had made the appointment a week in advance.. When I called to question where the plumber was the first time, the person I spoke to was very derisive, implying that it was my fault for having made the appointment in the afternoon in the first place. He indicated that that was a sure sign that they would never show up. I had heard that they occasionally pick a customer to slam or ignore and make fun of. He seemed to want to bait me so that I would cancel. I should have followed my instincts and called another plumber right then, but I thought since I was a long-term customer they would come. When they called to cancel for that day and said they would come the next day I asked if they could guarantee it would be first thing in the morning. They said no, they would not guarantee anything. I should have realized then they really were never going to come.. I waited all day the next day, too. Several times, I was given false hope that there would be a plumber coming soon. I actually, at one point, begged! Late the second afternoon, they called to say that they still would not make it. I told them that they had had enough fun, and said goodbye. Loyalty only goes so far. After I told them I would never be calling again, they called and, for the first time since I had made the original appointment over a week earlier, offered me an actual time slot - for the next morning - a major religious holiday - so they knew they would not be busy. That's how they treat their old customers. At their own convenience, not the customers' -how rude can you be?
PS, the next plumber I hired came exactly on time and with no drama or nastiness.

Expensive and try to charge me twice call, to find out why we will call back still waiting for an apology. Facet that was installed doesn't go with my sink

Extremely professional and reliable. Got the job done!

I highly recommend these plumbers. They are very knowledgable and professional. Will be my go to plumbers from now on.

I was referred to American Leak by my insurance. The technician Borris.
He was very efficient and he gave me his professional recommendations. I highly recommend the company for any water leaks