Best Troubleshooting in New York NY

I've left multiple voice messages with this company after they overcharged me for a basic plumbing issue. Their original work was poorly done, caused a leak and a potentially dangerous electrical issue that we had to call another company to handle. I had to dispute the charge with my credit card company as I still haven't heard back from them.

They only seem to have an answering service but it's been impossible to talk to an actual person to deal with any customer service or billing issues.

John was engaged to evaluate my condo’s inadequate heating issue during cold spells. It involved a thorough understanding of the building’s systems in order to pin point the reason and offer a concrete recommendation to the building in order to improve the heating of my residence. John’s approach was thorough, showed a high degree of knowledge of the inner workings of different hot water circulation systems, fan coil as well as fin tube. His recommendations were accepted by the building to to successfully resolve the issue.