Best General Repairs in New York NY

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

In short, Edison is fantastic and very responsive! He was able to add a drain line as well as a cold and hot water line to our kitchen area so that we could have a washer/dryer in our unit as well as hook up a water line to our refrigerator's ice maker. After he finished the installation, he double checked his work as he made sure that he took care of some of the finer details that I had asked about at the consultation. I strongly recommend him!

Great service ?

i used Vesey Handyman Same Day 2 times in the last 2 months. He is very competent in all phases of home repair. Excellent work skills and very professional, too! I’m really pleased with his work and would love to have him around again in the future!

Very professional. Came right on time. I was very pleased about how he left no mess behind. I recommend this company

We spent $30k on plumbing for our house renovation and have had nothing but problems; every time he’s come to fix something he’s been annoyed. He told me to “lose his number.”

Extremely unprofessional; the plumber never showed up and repeatedly lied and said he was on his way. The Bright Star Plumber dispatcher also lied and said they were sending another plumber when one NEVER came, resulting in four hours of my time being wasted. I finally called Roto Rooter and they sent a highly professional and very competent plumber right away, who did an AMAZING job.