Best Full Home Renovation in New York NY

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Great service ?

Disappointing. Tried to use this company for service and called them twice, and they are conspicuously unresponsive.

Horrible! Initial interaction with this company resulted in them providing a quote that was 3x more expensive than another plumber. They wanted to rip out pipes that weren't even broken. Gave them a 2nd try for a much smaller problem which resulted in them not even showing up despite telling me that they were coming ALL day. One excuse after another and yet noone showed up. Other options available that seem to be more reliable.

unfortunately, they are extremely rude when calling in for information. They just hang up on you before you even get your information out.