Best Emergency Plumbing Job in New York NY

They came and fixed my toilet a few months back. When the toilet still wasn't working quite right, they quickly returned and fixed it for free. They were responsive and scheduled an appointment instantly.

They performed a great job of maintaining our current landscaping while digging the holes required to reline our sewer pipes.

Don't Even Bother with an Afternoon Appointment, Not Loyal to Old Customers
I have been a customer of Fred Smith Plumbing & Heating for many years. Unfortunately the business has not grown in a healthy manner. I just spent two days waiting for a plumber that has not yet arrived. I had made the appointment a week in advance.. When I called to question where the plumber was the first time, the person I spoke to was very derisive, implying that it was my fault for having made the appointment in the afternoon in the first place. He indicated that that was a sure sign that they would never show up. I had heard that they occasionally pick a customer to slam or ignore and make fun of. He seemed to want to bait me so that I would cancel. I should have followed my instincts and called another plumber right then, but I thought since I was a long-term customer they would come. When they called to cancel for that day and said they would come the next day I asked if they could guarantee it would be first thing in the morning. They said no, they would not guarantee anything. I should have realized then they really were never going to come.. I waited all day the next day, too. Several times, I was given false hope that there would be a plumber coming soon. I actually, at one point, begged! Late the second afternoon, they called to say that they still would not make it. I told them that they had had enough fun, and said goodbye. Loyalty only goes so far. After I told them I would never be calling again, they called and, for the first time since I had made the original appointment over a week earlier, offered me an actual time slot - for the next morning - a major religious holiday - so they knew they would not be busy. That's how they treat their old customers. At their own convenience, not the customers' -how rude can you be?
PS, the next plumber I hired came exactly on time and with no drama or nastiness.

Great service

We used Vuksani to replace our hot water heater. After talking to several plumbers, Vuksani was the only one that took the time to understand which model we wanted. He didn't try to change it on us like another plumber did, and he offered same day service at the best price. Edison was very friendly and courteous. He took the time to explain what he was doing and he left everything clean. We're now enjoying our hot water again!

They do qualify work

The plumber was excellent! He did the toilet repair job so quickly and affordably! I would definitely recommend them!

I'm so pleased to have found these guys. The professionalism, punctuality, and overall friendliness they gave my family was fantastic. Fantastic plumbing pipe repair work!

I had a couple of issues that needed fixing/investigating. One was that my washing machine didn't have hot water. The guy broke my drain pan moving the machine out and then just said I need a new box. He did not attempt to disconnect it or clean it (which might have solved the problem. ) I bought a new water leak sensor and asked them to install it. Gateway said that would cost $1500. I already paid $490 for the initial visit. Even though it would only take an hour or two, they said they charge for 4 hours regardless and that they are $350/hour. I hired a task rabbit to do it for $160 instead.

Real life savers!!! Had an emergency with my bathroom and the landlord couldn't come till the next morning. Called and they came right away, fixed it for a reasonable price, and let me know how to prevent it from happening again. Amazing work guys!!!

The plumber never showed up within the estimated time frame. I called to follow up and they confirmed that he was not going to make it. Very unprofessional that they failed to call or reschedule. I went with someone else.

This is the second time in a couple of months that i have had to use downtown plumbing and I have to say they were both excellent experiences. The plumbers that they sent were knowledgeable respectfully and friendly. Quality work done in a timely manner. I would recommend Downtown