Best Air Conditioning Repairs And Install in New York NY

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

I've used this company twice now, and I have to say that they are the best! They are fast, efficient, and reasonably priced. The technician who came out was knowledgeable and professional. He knew what he was doing and was able to answer all of my questions without making me feel dumb for asking them. I will most definitely be using them again in the future!

Great service ?

At first I was confused by 72F’s policy of not actually doing the work they recommend, but their consulting service probably saved money in the long run. They didn't try to sell me anything, but did tell me how to fine tune and maintain our system to get the best out of it and hopefully prevent problems in the long run. John came out and did recommend some work, but I did the smaller stuff myself and he put me in touch with a plumber who could handle what I didn't think I could do myself. He came and inspected everything when it was done and didn’t charge us for the follow-up visit. Well worth the $2,500 (roughly, plus repairs) for our small co-op.

Our building uses Fred Smith and we had a broken pipe in our kitchen. Fred Smith gave us a service call, then canceled and rescheduled it. On the second time when they were due to come, they simply canceled. WORST BUSINESS EVER! DO NOT USE THEM!

We spent $30k on plumbing for our house renovation and have had nothing but problems; every time he’s come to fix something he’s been annoyed. He told me to “lose his number.”