Best Sewer Backups in New Orleans LA

I’m going to be very detailed in my review because I want everyone who happens to read reviews for this company to get a full scope and understanding of the outstanding above and beyond service I received.I had an issue every 6 months or so with my toilet and tub drain plumbing backing up, mainly in the guest bathroom. After numerous visits from various plumbing companies and cleaning the main sewer line, I never could get a solid answer from any of the prior technicians as to what is causing the problem and why this keeps occurring. Especially when I’m primarily the only one living in the home. On this particular date of this review, the worse happened, both of my toilets were leaking from the base and tub drains overflowed making them inoperable for use. I placed an emergency called to Roto Rooter and they dispatched drainage technician, Nicholas to service my issue the same day of my call. Upon his arrival, he was courteous and professional. He thoroughly explained his initial diagnosis and showed me the final video inspection live footage walking me step by step as he showed me areas of concern and the main source of the continual stoppage problem. He cleared the stoppage issue and informed me of follow up appointment being needed from a field supervisor to properly identify the exact location of stoppage in the main sewer line. Surprisingly, I received a call back from within 15 minutes after Nicholas left from Barrett Phillips, which I didn’t expect to happen so fast.Barrett came out immediately, like within 30 minutes after our call. He was also professional and courteous. He did another video inspection and quickly found the exact location of the source of the problem, under the slab of my home. He provided further explanation of my plumbing issues, such as the the pros and cons regarding the repairs needed, long term and short term outcomes along with the potential hazards should it worsen, including each of the cost variables involved. In addition, he brought in Mike Newell, who came out to my home that same day for evaluation for water remediation due to the overflow. Mike was very friendly and courteous. He showed me the actual water readings of lingering damages that were not outwardly visible. Mike also gave me advisement of the health and safety issues from bacterial and mold growth from the soiled overflowed water. He expeditiously arranged for to have someone come out and begin the process to thoroughly remediate the hidden water damages and properly treat the affected areas for bacteria and mold as well.In conclusion, I am very grateful and appreciative of the prompt, responsive and attentive level of care and service these gentleman provided. I was expecting just to have the sewer line unclogged, instead I received a welcomed complete comprehensive service experience. More importantly, I finally know, even seeing for myself, the source of the problem and getting it accurately repaired.Great job Nick, Barrett, and Mike! You represent your company and profession that excels excellence with exemplary customer service and satisfaction!

Frank was excellent , ladies in office very niceas well