Best Plumbing Company Near Me in Nashville TN

The company was recommended by a pool service company. That pool professional, who is very responsive, said this company could fix an emergency. After leaving 4 very detailed messages over 4 days (they don’t respond on weekends, FYI, but voice message indicates they answer the phone 7 days a week), they did not return my emergency messages (we were out of the country with a renter in the house). We finally got someone on the phone that said that she didn’t quite know what she was doing because she had not been trained and that someone would call us shortly. That did not happen. We reached out again and got a hold of the manager of the company and she did not have all of the information that we had supplied repeatedly, told us that we had not given her team our email address (as though we refused…they never requested it). They only wanted to communicate through email and she was quite short with me and told me that it would be at least three weeks before anyone would be able to even consider working on our pool. If you have a leak with water rushing out of the pool, I am guessing you need it fixed quickly. Evidently the owner of this company has created a culture that does not foster good customer service, well trained employees nor communication that could solve issues effectively and efficiently. If you can’t reach them and leave a message, be aware that they do not respond. 4 messages in 4 days….hmmm. Pool Leak Company has been recommended and seems to have a less “corporate” approach and has an owner that seems to be accountable. Good luck!👍