Best Industrial Plumbing in Minneapolis MN

Extremely bad experience . He replaced parts that didn't need to be replaced I was over charged as well . Insist of two hours work he came up with 5 hours and when I disputed the issue he treaten me with placing a lien on my bussines unless he get paid in full . I will not recommend him to use.

I have used McLain before and they have done good work. Their plumbers are competent. However, I had an appointment for someone to come out to my house between 2:30 and 3pm. At 3:15 I called and asked if they were still coming. A plumber showed up to my house at 4pm and was there for 5 minutes. He used a snake to go through my bathtub and get hair deep from my drain.

A few days later, I received an invoice for $145. $50 for using the snake (understandable) and $95 for an hour of labor (yikes). I felt the labor rate was extremely steep given that the plumber was a full hour late and only on my property for five minutes, so I called to ask them about it and share my thoughts. The person in the office I spoke to was very firm that that is their pricing and when I informed them that I would likely use another company next time the response I got was, As long as you pay your bill, I couldn't care less if you use us again.

I understand that they have to make money and that they have policies, but to get that response was incredibly unprofessional and that alone warranted this review.

Steinkraus Plumbing - specifically the owner, Jason, is extremely unprofessional. He has repeatedly ignored my calls when calling to collect payment for materials we supplied his company for a project they were working on. I left well over 10 messages for him with the staff that answers the phone and they assured me they were passing along the messages and they weren’t sure why he wasn’t returning my calls. He finally returned my call months later and said he would pay. Months go by and still no payment. Eventually I got ahold of Jason directly again and he said since he “closed out that project on his end, he cannot pay us...” - in what world does that excuse a business from paying another business for their product that they received? You would think as an owner of a small business himself he would understand the importance of every sale/purchase and understand that if you order and receive product, you are responsible to pay for it. I would not do business with this company as they have proven (read other reviews) that they are not a trustworthy company. Very sad that he puts his employees in the position of taking the heat for his poor business practices.