Best Carbon Monoxide Detectors in Milwaukee WI
Plumber
October 2021:
Disappointed and I feel cheated. Then work they did was fine. With the exception of the cost. They did their walkthrough and gave me a verbal quote of $1100. He had me sign the tablet and said he was ready to start. I did not see a price listed anywhere on the tablet as the service tech just scrolled to the bottom and pointed where to sign. I asked him to send me a copy of what I just signed and he replied, “you’ll get everything emailed when we are done.” That made me concerned, but I said okay.
After the work was completed, they then said it was $1600, with no explanation and to hand over the money, I was not asked to sign anything. I was confused and said okay, but what about the earlier quote. They didn’t have a good answer other than, “welp things happen and if you have a problem call the office.”
We then finally received the email with the quote, and the completion of services. There were two things troubling about this.
1) the price on the quote was changed AFTER I signed it, And 2) on the completion of services form, my earlier signature was copied and used again. That is not okay.
We tried getting in touch a few times to ask about why we were over charged but we’re getting the runaround about not being part of the membership for discounts.
It took me writing this review for them to finally reach out and listen to me.
After the review posted the immediately tried to get in contact with me.
I spoke with woman at company, she seemed to understand a bit more after I explained the situation fully. At first she said that prices can change in the spot so it makes sense why there was a price increase. She told me she would be investigating and get back to me.
Update 1/4/22 (a few weeks late on the update…life gets in the way sometimes)
After about another week we finally received some answers. Their techs changed the price after I had signed the authorization for work. They admitted to overcharging us and apparently this isn’t the first time they’ve done this to customers…they were to be “retrained” and have a “meeting” about the situation. Then she asked repeatedly to take this review down. I told her that the review is honest, and I would update it as the situation was resolved., but I am not removing it. People need to know the truth about how business is conducted by this contractor.
And as for copying signatures…their excuse is after the customer signs the form, they save a copy, then edit the form to update the work that was completed. Still not okay. The customer should receive copies of documents that are signed when asked of the contractor. Very unprofessional and shady. They can edit the documents to say whatever they wanted and the customer would be liable and screwed, which was my case. I am not okay with that at all. Its dishonest and incredibly sketchy.
But we were refunded the money we were wrongfully overcharged for thankfully.
We will be more diligent in our search for a contractor for the rest of our heating and plumbing projects on our house in the future. I encourage you to do the same dear reader.
This company will not be on our contractor list and every mail ad will go right into the recycle bin.
www.hartlaubphce.com
Disappointed and I feel cheated. Then work they did was fine. With the exception of the cost. They did their walkthrough and gave me a verbal quote of $1100. He had me sign the tablet and said he was ready to start. I did not see a price listed anywhere on the tablet as the service tech just scrolled to the bottom and pointed where to sign. I asked him to send me a copy of what I just signed and he replied, “you’ll get everything emailed when we are done.” That made me concerned, but I said okay.
After the work was completed, they then said it was $1600, with no explanation and to hand over the money, I was not asked to sign anything. I was confused and said okay, but what about the earlier quote. They didn’t have a good answer other than, “welp things happen and if you have a problem call the office.”
We then finally received the email with the quote, and the completion of services. There were two things troubling about this.
1) the price on the quote was changed AFTER I signed it, And 2) on the completion of services form, my earlier signature was copied and used again. That is not okay.
We tried getting in touch a few times to ask about why we were over charged but we’re getting the runaround about not being part of the membership for discounts.
It took me writing this review for them to finally reach out and listen to me.
After the review posted the immediately tried to get in contact with me.
I spoke with woman at company, she seemed to understand a bit more after I explained the situation fully. At first she said that prices can change in the spot so it makes sense why there was a price increase. She told me she would be investigating and get back to me.
Update 1/4/22 (a few weeks late on the update…life gets in the way sometimes)
After about another week we finally received some answers. Their techs changed the price after I had signed the authorization for work. They admitted to overcharging us and apparently this isn’t the first time they’ve done this to customers…they were to be “retrained” and have a “meeting” about the situation. Then she asked repeatedly to take this review down. I told her that the review is honest, and I would update it as the situation was resolved., but I am not removing it. People need to know the truth about how business is conducted by this contractor.
And as for copying signatures…their excuse is after the customer signs the form, they save a copy, then edit the form to update the work that was completed. Still not okay. The customer should receive copies of documents that are signed when asked of the contractor. Very unprofessional and shady. They can edit the documents to say whatever they wanted and the customer would be liable and screwed, which was my case. I am not okay with that at all. Its dishonest and incredibly sketchy.
But we were refunded the money we were wrongfully overcharged for thankfully.
We will be more diligent in our search for a contractor for the rest of our heating and plumbing projects on our house in the future. I encourage you to do the same dear reader.
This company will not be on our contractor list and every mail ad will go right into the recycle bin.
2400 S Commerce Dr, New Berlin, WI 53151