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Had a great experience with Kurt. Very professional, on time, and knowledgeable.

Plumbers are fine. The boss might want to revisit some policies.
Management: do you have so much work to choose from that you don't care about repeat business? I learned some new swear words while my rotten pipes were being replaced, which is usually entertaining. Unfortunately i suspect that this particular guy was overworked that day, as all of his previous appointments went long, meaning I waited for a while for him after scheduled time to show up. Once he was there, he did the work quickly.

9 hours later my tenant called to tell me the basement had water spraying from a pipe. It seems there was some dirt in one of the fresh solder joints, and the only solution was to shut the water off (again).. and call Gene Wagner to fix their work; but they wouldn't send anyone as it was after hours. The carpet and pad was soaked and I had to take leave from visiting with family from out of state to handle the situation. It took 3 of us 3 hours to remove the carpet and wet materials. Gene Wagner's concession? $40. If GW can bill $120 an hour, how much is my time worth ? $4.45 according to GW.

Work was scheduled weeks in advance and permit was not submitted until 3 weeks after.

I've called and spoken with the office lady multiple times. She's very friendly and apologetic. The real problem I have with the whole situation is they wouldn't fix their mistake because it happened outside bankers hours. Then they insult the value of my time and offer me $40? I would have preferred they keep the $40 and pay to re mediate the water damage to my basement. The last thing I wanted to be doing at 11pm on a Tuesday is carrying 60lb bags of wet carpet up the stairs.

Thanks GW. Your hourly employees are mostly friendly and I have nothing bad to say about them. It's the decision makers that will cause me to look for another plumber. I have paid my bill, but it will be the last time I call GW for anything.