Gene Wagner Plumbing Co., Inc.

Quality job at an appropriate price made other quote laughable

Working with Gene Wagner Plumbing is great. I had an water emergency on Friday late afternoon where my pipes filled with rust once the water was turned back on from a different contractor (he felt awful - we didn't know the breaker was off for the Iron System.). Gene Wagner Plumbing was able to schedule me for the first appointment on Monday. They arrived on time and fixed the problem for a reasonable cost. Plumbing is always challenging, but I always rely on their knowledge and am happy with the results.

They did a great job. Price was reasonable. Plumber was very courteous and informed.

I have had Wagner plumbing come to our house several times in the past and we have always been satisfied with the results until now. I had a leaking drain pipe. It rusted out near the basement floor. The plumber came to our house and spent maybe 20 minutes to tell us we were looking at a $1200 to $1500 repair bill. And for this bit of good news Gene Wagner plumbing charged us $150. They are only 5 blocks from our house. If we do have the repair done Gene Wagner wont do it. In fact they will never see the inside of our house again.

I was initially impressed with how quickly they got someone to my house to diagnose a major plumbing issue. After the technician figured out it was a detachment from my main sewer lateral (meaning anything that went down our drains went directly into the foundation of our house), I paid the over $400 service fee and was told I’d be hearing back with an estimate and availability. That was basically the last I heard from the company. I called 2 times to try see when they would be out and never heard back from anyone. This company knew the severity of the issue and still left my family with absolutely NO information when this issue would be resolved or how much it would cost. I ended up hiring another company (Vesel Services) and they promptly fixed the problem.

Its never fun spending money on lateral replacement but so happy with the job done! Scott and the team were very helpful and did a great job! Thank you

I have heard this company does a great job and very friendly to there customers

Very professional, honest & on time.

I made an appt one week out. The morning of was a no show. I waited an hour then called the main office, they said he should be on the way and I hung up. They called me back saying he was at the wrong job and I would be next. I did appreciate the honesty about the situation. 2 hours after the appt the plumber shows, no apology, doesn’t take boots off or cover them and heads to the bathroom. Fixes the leaking toilet but left dirt and wax ring residue all over the tile floor and toilet. The hourly rate is 150$ which is not surprising, but then they charge a gas fee which was 10$ Per mile, they also round up on the hourly charge. After I finished cleaning the floor and toilet, I noticed when he moved the toilet it was scraped across the tile floor leaving scratches that won’t come out. Save yourself a headache and use someone else. If you’re similar to me, I never write a review unless it is worth my time to highly recommend or warn others away.

Never gave estimate, called several times and they never called back, suspect they only know how to do minor leaks. Office looked disorganized.

Very happy with Gene Wagner Plumbing. I manage a business in Hartland and we had a fire hydrant hit by a truck this winter. Contacted Gene Wagner, they communicated well, asked for some pictures, were able to give me a quote over email, and completed the work on time and at the quoted price. Thanks!

Working with Gene Wagner Plumbing is fantastic because they have eminent experts on staff. Plumbing is always challenging, but I always rely on their knowledge and am happy with the results.

My suggestion would be to call other plumbers before using Gene Wagner. I have used them in the past without any issues. This time I referred them to my son for a clogged valve in the kitchen sink, the work itself was fine and the problem was corrected. However, we were charged an additional $140 plus fuel cost of 7.50 for travel time from when the driver called in for the work order and the time he arrived at the house (38 minutes). There was no mention when we set up the appointment that the travel time would be extensive and costly. I found this odd and called other area plumbers who said they do not charge travel time on top of the work provided. (Most others charge a fee of maybe 95 dollars to come out and that amount is then put towards the word done). I spoke with Scott at Wagner Plumbing and he stated he would talk with the driver and get back to me which he did not. I waited 5 days and called again, he agreed that the travel time may have been high and stated that it is because it is based off of the location of where the last job was done and offered me a “coupon”. I called back and left a message for him to call me which he did not. I will not use them again or refer them to anyone, they are very unprofessional.

I've used Gene Wagner for at least 10 years. Definitely not low cost but they show up on time and get everything done right. Fred spent 2 days in my new house fixing big plumbing issues and no one else will touch it now.

A 2 hour job cost over $400

Nice, honest people. Fair prices. Good service.

Absolute excellent service! My family has used Wagner's for 3 generations. Everything from major repair/ replacement of sewer lines, & water lines, from house to street, to little household things. Yes, sometimes i don't have call them for 5 -10 years, but when i do I get the same exceptional, knowledgeable, friendly, prompt, service. *Yesterday Wagner plumbing, sent a plumber, Dave, over to my house, to fixed a vent/ drain stack issue that effected 1st floor & 2nd floor sinks and the basement stationary tub, in a 70yr old house. An absolutely lousy, messy, labor intensive job, of opening/ cutting into drain and vent stacks. When Dave left, the issue was not only fixed, but now everything works better than new. Thanks Gene Wagner Plumbing ...... Eric M PS * you get what you pay for. Sending out a qualified, knowledgeable, licensed technician, truck, tools, parts, and insured, costs money. Of course I am going to pay more but it's well worth it. Having access to a commercial / industrial company for residential work, isn't cheap, but worth every dollar and then some. My drain / vent issue cost close to $1,000.00 dollars, done in one day. Had I tried to fix it with, my brother-in- law, and my buddies, using internet videos, it would have been a disaster. It would have taken us days, much more money and we still would not have been able to fix it. Get a Pro.....

I would highly recommend Gene Wagner, their work, prices and knowledge are spectacular. Definitely, will be using again.

Called and Explained my small emergency, their response was will get someone out ASAP.
Gentlemen came out with 1.5 hours and solved my problem. He was fair, smart, and helpful.
They are my businesses plumber from now on.
Thank you!!!

Very disappointing experience - had them use a camera to record our sewer lateral, only to find they couldn't fit us in, didn't reply to multiple messages and the video didn't have footage which left it useless for trying to work with the city on their damage to our line. We had to pay for 45 min of travel time (despite the fact it is 15 min away from our house). Over $600 wasted.

Never showed up for service and left a father and 2 small children without hot water , after saying they would come , never called or showed , second time this hot water heater needed service was purchased on February 25 2021

Inexperienced! Terrible service. You would think that a plumber who is supposed to be the expert would check to see if water pressure is isolated to a specific are rather than across the house. This guy shows up, takes advantage of an older couple, replaces a piece of pipe which has nothing to do with the issue at hand and then charges $250 for his labor. On top of that he suggests that every single pipe throughout the house must be replaced to resolve the issue. What kinda person takes advantage of an older couple like that. You should be ashamed of yourself. Root cause of the problem = water heater. Problem fixed. For services call Cox Plumbing. Much better experience, they serve entire Milwaukee area and they will work with you to understand the problem before start charging you arm and a leg for something non-related.
BEWARE of this place.
Cheers!

I am disappointed to write this because this is the first time in 8 years that i basically have a complaint with my single family and multi family homes that they have worked on. I dont like negativity so all my life, I just take my business elseware. The work itself has always been fine, this last job, very small 25 minute job being my drain wasnt clogged. Plumber was nice but To stretch an hour at $135.00 an hour plus parts and Fuel charge. I was billed for 1.25 hours and questioned it, little did i know that I am charged from when the plumber calls the office for his job assignment and the customer is billed from the time it takes to get to the location from where the plumber is calling from. I guess its my fault for not catching this but I will definately ask this question of any new Plumbing Company that I use moving forward. Im making the payment and shopping around. Side Note: I was the first stop.

I have been using this company for the past 10 years in my rentals and in my home but this past times, pipes were replaced in may with pbc piping. Now im june we had the same problem, plugged drain in the tub, the same man came and said the pipes were rusted and needed to be changed although they weren't because we have pbc piping. I called the company everyday for one week to resolve this problem and they wont answer or call me back. I was over charged for absolutely nothing. The man came here, did nothing, he would walk in and out to only leave to sit in his truck, doing nothing to resolve the problem.

Been with them since the 80s

as a contractor who often refers this company to others, and has relied on them to bail me out of some oops situations, i can say their always prompt, professional, and happy to help (even on O.T. thanksgiving eve). good to have a reliable company on hand.

I was so very pleased. The plumber wss very efficient, prompt and very personable. I would recomend your company without hesitation

We have used Gene Wagner Plumbing for years for various tasks. They installed our hot water tank and have roto rooted our lateral preventing backups. They have always performed the work to the highest standards. They are professional and knowledgeable and have always been friendly. I have and will continue to recommend them to friends and family.

Way to expensive, when other companies would do the same job for less money and they need to improve their attitude with their costumers. Please doble check your options before calling this guys.

Gene Wagner's plumbers do good work. I have used them for years, on a number of different projects.

Great experienced people to work with.

Fred came out for a faucet and disposal update in our kitchen. He was professional, on time, did a great job answering all my questions and the work was completed very well. Big thank you to him and the rest of the team!

Definitely recommend this plumbing company! Scott did an amazing job with the repair of a water main line. He is very skilled and to the point. This man has no time for games and will do the job as contracted and paid. I will forever keep them as reference for future tasks.

We live ve this company!

Plumbers are fine. The boss might want to revisit some policies.
Management: do you have so much work to choose from that you don't care about repeat business? I learned some new swear words while my rotten pipes were being replaced, which is usually entertaining. Unfortunately i suspect that this particular guy was overworked that day, as all of his previous appointments went long, meaning I waited for a while for him after scheduled time to show up. Once he was there, he did the work quickly.

9 hours later my tenant called to tell me the basement had water spraying from a pipe. It seems there was some dirt in one of the fresh solder joints, and the only solution was to shut the water off (again).. and call Gene Wagner to fix their work; but they wouldn't send anyone as it was after hours. The carpet and pad was soaked and I had to take leave from visiting with family from out of state to handle the situation. It took 3 of us 3 hours to remove the carpet and wet materials. Gene Wagner's concession? $40. If GW can bill $120 an hour, how much is my time worth ? $4.45 according to GW.

Work was scheduled weeks in advance and permit was not submitted until 3 weeks after.

I've called and spoken with the office lady multiple times. She's very friendly and apologetic. The real problem I have with the whole situation is they wouldn't fix their mistake because it happened outside bankers hours. Then they insult the value of my time and offer me $40? I would have preferred they keep the $40 and pay to re mediate the water damage to my basement. The last thing I wanted to be doing at 11pm on a Tuesday is carrying 60lb bags of wet carpet up the stairs.

Thanks GW. Your hourly employees are mostly friendly and I have nothing bad to say about them. It's the decision makers that will cause me to look for another plumber. I have paid my bill, but it will be the last time I call GW for anything.

The Professionals of Gene Wagner did a great job for my company. I would recommend them anytime to anyone. Thank you Dave and thank you Scott!

Late yesterday afternoon, my 92 year old parents called me in a panic, that their faucet in the bathtub broke and they couldn't stop the water. They couldn't turn off the main water supply in the basement because the turn valve was rusted shut! We remembered seeing the Gene Wagner Plumbing trucks and called them. Within a half hour, Dave from Gene Wagner arrived at their home. He was able to repair the broken plumbing parts and turn the water back on! Dave was such a friendly man. He was able to calm my parents down within minutes! Not only is Dave a great plumber, but he knows how to relate to his customers. Dave, and Gene Wagner Plumbing, are now our family's go-to people for our plumbing needs. Quick response, fair pricing, and very efficient! Thank you!

Fair price. Quality work! While helping my daughter with her first home inspection items, I wanted a licensed plumber to install an updated bathroom sink fixture in an existing, very small vanity with tight access on a 1940’s-era house. The workspace was so small, you could barely collect your thoughts. I didn’t know any plumbers. I relied upon internet reviews to select one. To the rescue came Dave from Gene A. Wagner Plumbing. Dave replaced the old hot/cold under sink shut-off valves with new ones and made easy work of connecting the Moen faucet to the iron pipes in the wall. Dave was gracious enough to offer advice on replacement of the ancient concrete laundry tub faucet as well as the replacement of the hose bib inside shut-off valve and drain. While not urgent, it’s great to know Wagner Plumbing can tackle those jobs when she’s ready. I highly recommend Gene A. Wagner Plumbing Co.

Had Gene Wagner Plumbing put in a new water heater. Competitive pricing, responsive, friendly and professional. Would recommend and have more work done in the future.

Top quality. Great for tricky jobs

Got a new countertop installed and needed them to hookup plumbing for my new sink. The plumber was there for a half hour and cut pipes for my new under mount sink but needed to come back after 24 hours after countertop was installed. My schedule conflicted due to work so I ended up hooking up my sink myself. They billed me for the half hour $205 dollars. I called and questioned why and they said it included travel time. Why would a customer pay for travel time?!? This is ridiculous and I was recommended this company by a coworker who said it was reputable. I don’t think so! I wonder how much my bill would’ve been had he completed the entire job. How do they live with themselves. I would NOT recommend them to anyone.

I submitted an inquiry online one week ago and never received a response. I then tried calling several days later and they took my number and said somebody would call me back. Still nobody has contacted me. I wanted to give you my business but I give up.

Replaced a lead lateral about a year ago. Good work but both guys were in a bad mood the whole time about the job, upset about another guy they had to work with, how their education had them stuck in plumbing, etc. A few days ago, had a stuck shower valve. Asked them to replace the whole thing since the fixtures were old anyway. Guy comes and complains that it will take the whole afternoon and that it shouldn't have been scheduled on a Friday afternoon. Because of the cost, I ended up having him only replace the valve (only took one hour). Complained the whole time about the job, the parts not being right, etc. Both times they got the job done but I've never had such grumpy contractors in my house.

Very friendly, thorough, and knowledgeable!

Great service, prompt and professional, for a frozen boiler pipe.
Highly recommend Gene Wagner Plumbing.

They completed a bathroom remodel for me over a month ago and I couldn't have been happier with their professionalism and attention to detail. If you need plumbing work done or a remodel planned and executed with excellence, by caring people and on budget, look no further.

Not recommended!!! I original called Gene Wagner for the camera for my sewage but they ended up snaking the pipe, I knew it was collapsed and broken but don't know where but he tried to snake it, I was able to pinpoint the location of the broken lateral through snaking so I guess that's fine. But when they got here I got a random call on my phone but I ended the call because the person was there, I received that call at 11:54am. When he was done packing and stuff into the truck, I looked at the time and it was about 1:05pm, I went up to grab my checkbook and quickly came down but I had to wait, he took another 10 minutes sitting in the car issuing the invoice and finally came out at 1:15pm which is when I signed and paid.

The hour worked came back two hours starting at 11:15am to 1:15pm which is ridiculous. They said worked hours included travel time too but their address is literally 5 minutes away. So when the time they started heading to the site 11:15am I should be able to meet with them at 11:20am NOT 11:54am. For the time worked they charged me $150 an hour * 2 hours = $300 which is correct but because they were here for only an hour and 20 minutes, which means I'm paying for 40 minutes unaccounted for. For those who say really? only 40 minutes, you're being ridiculous just note that those 40 minutes that were unaccounted for cost me $100 for zero work. No honest work or ethical here so I would recommend moving on to another company.

Beware the estimate, I hope you are loaded!

Very prompt service and up front pricing.

Have used them a few times in the past and had no problem with the service. Had them out this time to service a root clogged drain. Service guy was actually very nice but this cost me in the end. Since we have had this done multiple times it is usually a half hour job max.

This time the plumber was very talkative and though that was great and I didn’t mind talking to him, he was unable to snake drain and talk at same time. This drew out the whole thing to 1 hr and 45 mins. I was charged over 300$ for this. This is the same price as every after hours call we have made with this company in the past.

Will never use this company again. Because you are chatty doesn’t me I want to pay you 140$ a hour to hear it.

Great response
Great workmanship

Called because we needed work on our hot water heater, and was very rudely told they do not service the brand heater we have. We called because they have done work for us prior and considered them a go to plumbing company. After their very rude customer service, we contacted a different company (Hartlaub) instead. They were very kind and helped us get the job done quick. We will definitely call them for future plumbing needs again instead.

The work quality and expense is really worth having this company do the job ! Altho the guy who recently did some work in our bathroom left a TOTAL mess we had to clean up.

No complaints here. Dave was a problem solver and helped me with my water heater problem and more....5 stars for Dave. So pleased.