Best Point Repair in Mesa AZ

Update: the call center manager call and apologized for the confusion. Brandon came out, and he's awesome. He was able to determine that a new capacitor was necessary. Now the house is cooling.

I'm disappointed that I've had these problems with a new AC unit, and I'm disappointed that it took so long to get a tech out here, but the tech was amazing. I'm happy to have a house that's cooling down.

My AC unit was installed in October, and it’s broken today, the hottest day of the year. It’s 90+ degrees in my house. This is the 3rd time I’ve had to have them come out. 1st time was in November, and they hadn’t install it correctly, so the heat didn’t work. Next time was because the AC said “cooling,” but no cool air came out, and the compressor wasn’t running. By the time the tech came out it had started working on its own, and he said that he couldn’t do anything about it. This happened again twice. Finally, today, it happened again, but it hasn’t started back up. I called the Chas Roberts help line, and they said that they’d send out someone between 7 & midnight. It’s one thing to wait all day when the temps are reasonable, but at this point, it’s becoming a health issue.