Best Carrier Heat Pump in Mesa AZ

On a new build the brand new AC unit they installed required repairs after a few weeks. They sent a guy, he added freon, fine. One year after installation it stops working again. We call, this time the receptionist said they know it's an emergency but the soonest time they will come is in 3-4 days. A few days later the guy investigates, says the compressor is busted, and he won't even order the part until we give them $1800. Their warranty apparently doesn't cover parts, even if they cause them to break, only labor to an extent. I'm pretty sure they just hike the price of the parts to offset the labor. If you are buying a unit that uses chas Roberts for AC, set aside an extra few thousand dollars because it's almost guaranteed that you will need it. I love my house, but I hate feeling like there is a ticking time bomb looming because of chas Roberts.