Best Rooter Services in Madison WI

Honest, does the job right....

Very poor and unprofessional communication. When I called and told about my problem (trip lever not draining in the bathtub), I was not told anything about the flat fee for coming in or any work estimates. When the business owner came in, he said that he was not a plumber, but a rooter, and that he has nothing to do with why Google classifies him as a plumber. He pushed the trip lever down, removed the rusted drain parts, including the trip lever, and the drain opened as a result. This way the problem was fixed in a couple minutes, however I don't feel that anything skilled was done. I was told that the charge was $85, and that it was way less than what he typically charges ($130). He also does not take credit cards, which he also didn't say on the phone. I was lucky to have some cash on me, otherwise I'd have to pay with a check. Obviously, I had to take his word for granted since he had no pricing information on him. He recommended me to call some other rooter company and ask them if $85 for a rooter visit was acceptable. I am glad that I was very upfront with this person and told him that I felt the way the situation unfolded was unprofessional. It's a good lesson for me and hopefully for other inexperienced in terms of plumbing customers. Don't be afraid to stand up for your right to be informed as a customer.

Disappointing. Had two different people from Mark's plumbing look at my toilet. $230 dollars later I ended up fixing it myself.

My sewer line backed up due to tree roots this past Sunday 6/10/18. I called the Service Line Warranty folks and was told that Madison service shops did not open until 8 or 9 am on weekend mornings. They also said that they'd expedite my request, so I expected to hear from someone by 9 or 10:00 am at the latest. No one called, so I called Service Line Warranty around 11:30 am. They said that they had contacted Roto Rooter here in Madison and that they had accepted the call. I asked when they had done this and they told me 10:45 am their time (9:45 am here). So why the wait beyond the time they told me shops here in Madison open? What does expedited service mean?

A little before noon I got a call from the local Roto Rooter service person. He said that he was the only person working for the entire Madison area and was backed up. He arrived a little after 2:00 pm and by 3:00 pm my sewer was unplugged. His name is Ryan and he apologized for the delay. He was very friendly, worked hard, and was efficient. I rate him at 5 stars but give the Service Line Folks zero stars for their handling of my call. I felt misled for having waited all morning for a contact of some sort, and then for half the afternoon. I've provided this detail because of the many Madison residents forced to subscribe to this Service Line Warranty arrangement. Hopefully, they handle their calls better during weekdays.

Again, 5 stars for Ryan at Roto Rooter and zero for Service Line Warranty.