Best Heat Exchanger in Lubbock TX
Plumber
Very Overpriced! Even though, they claimed they did not charge the overtime fee. This is the reason I called them during the weekend. Their normal charge is VERY HIGH!
One of the technicians came by Sunday noon and diagnose the sometimes did not run issue. They charged $345.5 ($49.5 service call + ~ $296 parts and labor) for replacing a $20 capacitor in 5 minutes. (I still did not have a receipt for this work after making the payment with a check.) The technician just installed it and told me the cost. I used to think the capacitor was expensive and did not realize it until one of my friends told me he spent <$300 for recharging the coolant, cleaning the coil, and replacing the capacitor (together). If you google, the average service cost is $170 and the capacitor cost is $20 (even lower).
I had communicated (called) with the company (a manager) about my concern and was told it is a normal charge for replacing a capacitor. If it is a normal price, I would stay away from this company.
They also refused to give me an itemized receipt like repairing a car. Repairing a car was expensive but has very clear info on how you spent your money. I understood everything is expensive right now, but should not be at such a high cost! I learned a lesson that I should ask for the price earlier (before they are installing something to your device), ask for more questions, and do more homework (read others' reviews first).
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** Additional comments for Lowery's reply **
Thank you for taking the time to reply. I just want to share my feelings about my experience. You have a price on your documentation. We (the customer) know nothing about that. If I knew the cost, I would not do it. The $49.5 service call fee is also not clear, since the website says $49.50 is for drain unclog. Sorry, I did not know installing a $20 capacitor need to pay for such lots of items (including the meal LOL!). None of the customers can see your clear price.
Your restaurant example is not right! I gave another one! Think about your feelings that people goes to a restaurant and the waiter just brings a regular $20 ribeye steak in a restaurant without showing you the menu and then charges $350 in checking out. Maybe you don't care. I would care since I have no way to earn money in that way. Please note you did not let me know any cost before you installed the item! In another word, you did not show me the options. Just installed and asked for money. When you are installing anything for a customer, you should clearly let the customer know the cost.
The reasonable cost is pretty clear in today's informative life. My friend did the same thing for his rental house recently and told me I was charged too high. Then I asked some companies (none of them closed). It is a 5 mins installation. The cost is usually ranging from $120 to $200. The googled values (It is the total installation cost by professionals) are accurate. For the cost of a capacitor, the cost is even more clear from Homedepot, Amazon, and Lowe's. It is as low as $9. Some of them are about $20 dollars.
I am not saying your technician was not professional! They are good and desired to have good payment. But the service costs should be reasonably high rather than very high (to me ridiculous high for $350). Again, I should ask for the price when the tech installed something. It is a good lesson for me. I have paid you IN FULL (gave the check to tech). I did not ask you to honor others' prices and just asked you to give me an itmized the receipt to explain why it is so high. I still did not receive any receipt and warranty information. Should you send it to me? I actually called on Saturday evening, but the tech people cannot come. I knew how hot in that night. It magically ran in the morning. The tech comes at noon. I still accepted the service. Thanks for coming for the repair.
www.trustlowery.com
One of the technicians came by Sunday noon and diagnose the sometimes did not run issue. They charged $345.5 ($49.5 service call + ~ $296 parts and labor) for replacing a $20 capacitor in 5 minutes. (I still did not have a receipt for this work after making the payment with a check.) The technician just installed it and told me the cost. I used to think the capacitor was expensive and did not realize it until one of my friends told me he spent <$300 for recharging the coolant, cleaning the coil, and replacing the capacitor (together). If you google, the average service cost is $170 and the capacitor cost is $20 (even lower).
I had communicated (called) with the company (a manager) about my concern and was told it is a normal charge for replacing a capacitor. If it is a normal price, I would stay away from this company.
They also refused to give me an itemized receipt like repairing a car. Repairing a car was expensive but has very clear info on how you spent your money. I understood everything is expensive right now, but should not be at such a high cost! I learned a lesson that I should ask for the price earlier (before they are installing something to your device), ask for more questions, and do more homework (read others' reviews first).
********
** Additional comments for Lowery's reply **
Thank you for taking the time to reply. I just want to share my feelings about my experience. You have a price on your documentation. We (the customer) know nothing about that. If I knew the cost, I would not do it. The $49.5 service call fee is also not clear, since the website says $49.50 is for drain unclog. Sorry, I did not know installing a $20 capacitor need to pay for such lots of items (including the meal LOL!). None of the customers can see your clear price.
Your restaurant example is not right! I gave another one! Think about your feelings that people goes to a restaurant and the waiter just brings a regular $20 ribeye steak in a restaurant without showing you the menu and then charges $350 in checking out. Maybe you don't care. I would care since I have no way to earn money in that way. Please note you did not let me know any cost before you installed the item! In another word, you did not show me the options. Just installed and asked for money. When you are installing anything for a customer, you should clearly let the customer know the cost.
The reasonable cost is pretty clear in today's informative life. My friend did the same thing for his rental house recently and told me I was charged too high. Then I asked some companies (none of them closed). It is a 5 mins installation. The cost is usually ranging from $120 to $200. The googled values (It is the total installation cost by professionals) are accurate. For the cost of a capacitor, the cost is even more clear from Homedepot, Amazon, and Lowe's. It is as low as $9. Some of them are about $20 dollars.
I am not saying your technician was not professional! They are good and desired to have good payment. But the service costs should be reasonably high rather than very high (to me ridiculous high for $350). Again, I should ask for the price when the tech installed something. It is a good lesson for me. I have paid you IN FULL (gave the check to tech). I did not ask you to honor others' prices and just asked you to give me an itmized the receipt to explain why it is so high. I still did not receive any receipt and warranty information. Should you send it to me? I actually called on Saturday evening, but the tech people cannot come. I knew how hot in that night. It magically ran in the morning. The tech comes at noon. I still accepted the service. Thanks for coming for the repair.
Lubbock, TX