Best Water Heater Install Or Repair in Baltimore MD

Don't expect much in the way of documentation or detail, let alone customer service. They inspected my pool for a leak as part of a home purchase and charged me $675 for the privilege. Diver was very professional and friendly and appeared to know his business (as was the receptionist). Unfortunately the report consisted of two brief paragraphs in the description field of the invoice. Wha? There was almost zero detail about the methods used and conclusions to be drawn from the entire process other than 'there are two leaks'. Essentially I was told what was already clear from standing poolside and looking down at the bricks placed over the drain in a primitive leak repair.

I contacted the owner in the hopes that I might get a little more detail and analysis. He would not take my calls. Too busy, I was told. Three weeks later I received a terse, combative email with a typed letter responding to my concerns. Referred to me as aggressive. Nope, not aggressive. Merely dissatisfied and hoping for reasonable value for my money. I had a home inspection for the same price and the report was incredibly thorough, detailed and professional. I now know exactly what parts of the home need my attention. Shame I can't say the same about the leak report. All it tells me is I need to be better at screening contractors. My receipt of shame.

To be fair, I did learn that the pool had no structural issues, which was one of my goals from the start. But I don't feel particularly confident in that conclusion given the shroud of secrecy regarding the testing methods (the dreaded proprietary excuse) and the vague language used to describe conditions. How hard is it to produce a real report with some actual detail and the occasional photo? I don't need War and Peace but something other than a glorified bill would be nice. The owner even refused to answer my question about an alleged leak at the pump. I'm told that 'a leak exists' is all I need to know. How big? How much water is leaking? I wouldn't know because they aren't saying. And is it too much to ask someone to pick up the phone and have a conversation? Apparently.

Unfortunately this is a niche industry and I couldn't find any other providers who weren't extremely busy. I'm reluctant to knock a business because my experience is a small sample size and this was possibly an aberration. This is someone's livelihood after all, and I want to be respectful of that. And if the owner had picked up the phone and/or seemed even remotely interested in satisfying a customer making a reasonable request I wouldn't have made a peep. But I feel ripped off and don't want anyone else to be subject to the same treatment.