Best Extended Service Agreements in Baltimore MD

We were Horizon customers for years. As recent as 2020, we had a whole new system installed in our old house. At that time we would have rated them 5 stars. We purchased our new home in September 2021, and had Horizon come out in October to look over the two units in our new home. One unit had a leak, they filled with freon. In May 2022, Horizon comes out for normal service via our service contract we transferred from our old house. The same unit is in need of freon - we have a leak!Scott comes to our house on May 20th, we agree on new Lennox unit, but have to wait for parts - we understand the impact COVID had on all parts of our lives. So we wait patiently.We finally receive a call, text, and an email stating Horizon will be at our home on June 8 to install our new unit - my wife takes a vacation day.June 8 comes - but Horizon had NOT. We call at 9 AM, customer service says they will call us back. At 9:58 AM they call and tell us the installers are getting our equipment together. From this call no one showed up and no one calls us back!!! Complete failure - nothing at all from Horizon. I call Scott on the 9th - he's mad, and states, they used your air handler on another job because that job made more profit!!! That's what he said. Chris Dunn, Scott's boss, never called - in fact no one called. 100% of all out reach was initiated by my wife. Chris has a YouTube video on how to save on your utility bill. Thank god it wasn't on customer service, integrity, or morals - Horizon did not possess them with long term loyal customers.If you have character, integrity, and value humans - do yourself a favor and use a different company. Horizon failed at every level possible.NEVER again will they be used by me, my family, and any of our friends.Epic FAILURE, Horizon, epic!