Best Cast Iron in Las Vegas NV

We were absent for 18 months and the cartridge for the shower faucet collected scale and the hot water flow was severely reduced. I called NPA and scheduled a service visit for noon the next day. That was fair enough for a mid day call. But later, Andrew phoned and said he could come out that same day, which he did. He diagnosed the problem, went to get a new cartridge, came back shortly and installed it. They exceeded my expectations.

Customer service was good and the serviceman, polite and seemed professional. However, despite the promise of a free estimate, I was charghed $260 (reduced from $289) for a job that was required as part of the estimate. If the estimate if free, why would I neede to pay?

Date Of Service: June 1, 2023
Time: 2 hours late. Did Not Call. I had to call them for an update.
Date Of Service: June 2, 2023
Time: Never showed up!
Do Not Use! In My Opinion, This Company Is Very Suspicious!
Darren came by June 1st 2023 to provide an estimate, arriving about 2 hours late I might add. I also had to call twice for an update, instead of them letting me know what’s going on. He sold me on the idea of coming back the next day (June 2, 2023) around 2PM. He never showed up. I tried contacting him, but got no reply. I called the office and spoke with someone named Mike. He said Darren showed up and had tried to reach me but was unable to and left. I told him I have security cameras around my house and I can attest he never showed up and he never tried to call. What worries me is a stranger who is clearly not reliable or honest, now has my personal information, such as my home address, what my property layout is like, my gate code and he also asked me if I had a dog. That, along with wasting your value time, is a reason why I would NOT recommend this business.