Best Upgrades And Replacements in Las Vegas NV

I highly recommend these folks. I needed a new duct system since it was not compatible with my newer HVAC unit. My duct system was so bad Alex, my tech, called to make an exception to get it fixed ASAP (it would be an attic install in triple-digit heat) and thankfully they allowed it. Alex was super easy to talk to, straightforward and explained everything so I understood. He worked to give me the best deal possible, it was not a small project. The team that was here doing the install were so polite and considerate, they went above and beyond, wore booties the whole time, they were able to complete all the ducting in a day and even left my place cleaner than when they arrived. Could not be happier. My allergies are so much better!Since I had such a good experience with my duct work, I called them for a leak in my garage and a faucet. Mike S. was my tech and he did the impossible, which was, impress me more than I already was with them. He really knew his s*&! — the company I had used to install my brand new water heater only seven months prior (Serve-All) had not installed it to code, and the drainage pipe they installed was cracked and leaking in the wall. I was devastated, the unit was leaking already! Mike was very compassionate to my disappointment and was so impressed with his knowledge I asked to have Best Air replace the unit altogether, even though my unit was under warranty with Serve-All, thats how little confidence I had in using them again. Mike presented me with all options to work within my budget. They even gave me a credit for my faulty unit since they were an authorized dealer for that brand even tho I didn’t purchase it from them, which they were under no obligation to do. Then Mike said they could install a new waterless heater that same day..and a water purifier.. I was floored! Sure enough, a half-hour later, they showed up to start the install! The team worked hard and it was hot, they got it done and once again, it was cleaner than when they started. Brandon (hope I spelled it right) and David did a wonderful job and I love my new waterless heater! They also replaced my leaky faucet, I let Mike pick it out (which is unusual for me to trust someone to do that but sure enough, he got the perfect faucets, they look great. My water tastes great! Thank you thank you! This is by far the best experience with ANY service provider I’ve dealt with since moving here a year ago. Kudos!

TL did a great job. I was on the roof with him and he showed me all the steps in maintaining my ac system.

VERY DISAPPOINTED AND FRUSTRATED
I call this company for a toilet leak hoping to find local company. The appointment was two days later and the leak had stopped for unknown reasons. While the plumber was there I asked about replacing two faucet shower valves and one spout. He took pictures (all he needed per plumber) and said would get back to me. I was charged the $89 evaluation fee and told it could be used on the repair of the valves and spout. During the service call the plumber did say it would cost over $700 to replace the actual fixture if i did not want to just replace the valves. A week Iater I contacted company (as agreed upon at evaluation)their return email stated the valves were discontinued and i will need to find new ones. I asked for the make and model needed but they said they didn't know. How did they know the valves were discontinued if they can't give vital info. I researched several suppliers who stated I need make and model again I asked I they could give info after several emails (in one of their emails they asked if I had original packaging) I was told it was a mixet brand and could get at home depot. Again I researched and found a product I thought was correct and sent part number to confirm I had the right part. Again I was told they don't know. How do they know you can get it at home depot if they don't know what part I need. The company has clearly stated that they will not warranty any work if they did not provide the actual value. If the replacement valves are available at home depot why did they say the valve was discontinued. I have tried numerous time to get the correct part to replace the valves. This company has given me the total runaround and charged for a evaluation in which they provided no information other that they don't know. The latest email I received said the valves were extremely old and used in low end motels. They also have not seen in 10 to 12 years. They did send me a link easy to install with a screw driver which did not work. Their advise is I replace with somthing from moen or Kohler which will cost me at least $700 apiece and I will need to hire another company to fix the tile which they would need to remove. I originally gave the company a three but after the latest round of emails I lowered it to a one.

I read the owners response and totally disagree with the reply. As stated in my review the only real option I was given was to replace the entire unit not just the valve. All I requested was the correct make and model of the valves so I could try to obtain them for replacement. Instead of getting the information I got the runaround.