Best Upgrades And Replacements in Las Vegas NV

Brandon really helped me out with what I needed and was one of the kindest souls I’ve ever met

Thank you for being fast, honest and reliable! I'm extremely happy with the service we received.

VERY DISAPPOINTED AND FRUSTRATED
I call this company for a toilet leak hoping to find local company. The appointment was two days later and the leak had stopped for unknown reasons. While the plumber was there I asked about replacing two faucet shower valves and one spout. He took pictures (all he needed per plumber) and said would get back to me. I was charged the $89 evaluation fee and told it could be used on the repair of the valves and spout. During the service call the plumber did say it would cost over $700 to replace the actual fixture if i did not want to just replace the valves. A week Iater I contacted company (as agreed upon at evaluation)their return email stated the valves were discontinued and i will need to find new ones. I asked for the make and model needed but they said they didn't know. How did they know the valves were discontinued if they can't give vital info. I researched several suppliers who stated I need make and model again I asked I they could give info after several emails (in one of their emails they asked if I had original packaging) I was told it was a mixet brand and could get at home depot. Again I researched and found a product I thought was correct and sent part number to confirm I had the right part. Again I was told they don't know. How do they know you can get it at home depot if they don't know what part I need. The company has clearly stated that they will not warranty any work if they did not provide the actual value. If the replacement valves are available at home depot why did they say the valve was discontinued. I have tried numerous time to get the correct part to replace the valves. This company has given me the total runaround and charged for a evaluation in which they provided no information other that they don't know. The latest email I received said the valves were extremely old and used in low end motels. They also have not seen in 10 to 12 years. They did send me a link easy to install with a screw driver which did not work. Their advise is I replace with somthing from moen or Kohler which will cost me at least $700 apiece and I will need to hire another company to fix the tile which they would need to remove. I originally gave the company a three but after the latest round of emails I lowered it to a one.

I read the owners response and totally disagree with the reply. As stated in my review the only real option I was given was to replace the entire unit not just the valve. All I requested was the correct make and model of the valves so I could try to obtain them for replacement. Instead of getting the information I got the runaround.