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I called LV Restoration to make an appointment for an estimate on a kitchen remodel. I was given an appointment for Thursday, 2/11, at 12:30 p.m. with Louis. On Thursday, at 1:00, Louis was still not at our home & I hadn't heard from LV Restoration. I called the business & was told he was on his way. Louis arrived, looked around our kitchen, & left, letting us know he would have an estimate to us by Monday or Tuesday of the next week. I called the office after Louis left & confirmed they had our email address for the estimate. On Friday (2/19) of the next week, 3-4 days after the time promised for the estimate, I had still not received an estimate from Louis. I again called the office. The woman answering the phone told me she would contact Louis immediately & either have him get the estimate to me or let me know what was going on. It has now been over a month since our appointment with Louis & almost a month since I called to find out where our estimate was. We haven't received an estimate or heard from LV Restoration. I can't comment on the quality or value of the work because we didn't even get that far. What I can say is that in the limited contact I had with the business, Louis arrived late to our appointment without letting us know. Louis failed to provide an estimate by the time promised. The office failed to keep us updated or to follow up with us. Needless to say, we did not use LV Restoration for our remodel.