Best Smoke Alarms in Kansas City MO
Plumber
I used this company's services today and sadly I can't say that I would recommend them to anyone that I know. Overall, I am happy with the work that was performed. Thank you so much Josh! My front door looks so much better. Even though I wouldn't recommend the company, I would recommend the technician's work quality. The reason why I wouldn't recommend them is that I didn't like this interaction and would not want anyone I know to feel as if they were taken advantage of...I feel as if the way my project was handled lacked ethics.
It was originally quoted that my project would run from 8am-1pm. Since this is my first time using the company, I assumed that this was just the timeframe the work would be accomplished; not that they were expecting their technician to paint my door and sand 3 small areas of the door for 5 hours. I also didn't expect to be charged for time when the technician was not here. For example, he didn't get to my house until 8:45am but that was considered as on the clock? So making assumptions was my fault. I can admit that and it won't happen again.
Anyway I think the company could work on setting proper expectations, especially with new clients. Throwing on a materials charge without even telling me that during the phone consultation seems not right, even if it was an oversight. Then when I called about it and was told that they could remove the materials charge because the extra costs was not much to argue, this makes a person feel like you're saying they're being cheap. It's not only about money but about standing behind what you say and do. You know, integrity.
At the end of the day the response given does not negate my original contention: the paint job was dragged out for 5 hours just so you can make a buck on someone that you likely saw as gullible.
It was originally quoted that my project would run from 8am-1pm. Since this is my first time using the company, I assumed that this was just the timeframe the work would be accomplished; not that they were expecting their technician to paint my door and sand 3 small areas of the door for 5 hours. I also didn't expect to be charged for time when the technician was not here. For example, he didn't get to my house until 8:45am but that was considered as on the clock? So making assumptions was my fault. I can admit that and it won't happen again.
Anyway I think the company could work on setting proper expectations, especially with new clients. Throwing on a materials charge without even telling me that during the phone consultation seems not right, even if it was an oversight. Then when I called about it and was told that they could remove the materials charge because the extra costs was not much to argue, this makes a person feel like you're saying they're being cheap. It's not only about money but about standing behind what you say and do. You know, integrity.
At the end of the day the response given does not negate my original contention: the paint job was dragged out for 5 hours just so you can make a buck on someone that you likely saw as gullible.
8113 N Oak Trafficway Suite F, Kansas City, MO 64118