Best Remove And Replace Sump Pumps in Kansas City MO

I used this company years ago at my home and was very pleased. In fact, everything was going well this time also, until it didn't. Alex came out to clear basement drains and discovered that an external pipe had collapsed. He was very professional, explained to me my options and we settled on me calling a company he recommended to perform the long term repairs that his company did not handle. He told me that he would place a sump pump and remove the standing water to higher level ground. That is where things went sideways. I returned from a meeting to find him gone and the water still there. When I called to inquire the reason, I spoke with Alex's father. This man needs to retire because he is an extremely rude and poor representative for their business. In retrospect, it is not surprising that he said they could come out immediately when I called the night before--my guess is with him manning the phones, they're not very busy. When I asked why the water had not been drained, he abruptly said, we don't drain basements, actually multiple times. When I told him that I was told by his serviceman (his son) that he would drain it for me due to forecasted rain, he became very rude and condescending. He said they didn't have a sump pump on that truck, that it would cost me a service call to come out and sump what I was told they would sump when Alex was out there, that they didn't actually even have a sump anymore because they sold it on their last call, that draining it wasn't a long term fix (yea, I know, I said I know that), and that he was sarcastically, graciously apologetic that they had done all they could do, which he then repeated anytime I said anything. If they ditch the dad (whom I assume started the company, but is now woefully out of touch) they may be okay. Otherwise, I would steer clear of them on the basis of very poor customer service and the old man's condescending demeanor.