Best Ejector Pumps in Kansas City MO

I gave them a second star because they responded quickly and the technician was polite, here is why I didn’t give them the other 3 stars. I called because my sewer line was backed up, I wish I could say that this was the first time, but I’ve been down this road before. I had the clean out area ready so all the tech had to do was open it and run his snake. The tech quoted me $85 for the service which I agreed to. After running his snake I noticed the standing water in my garage did not go away. The tech went to his truck and retrieved a nifty tool, similar to a metal detector, and traced the sewer line to the street. Apparently it uses some sort of sonar to find the clog. The tech comes to me and explains that my clog is about 110 feet out(turns out it’s 103 feet out) and his snake only goes out 100 feet and that he doesn’t have the attachment to go any further on his truck and that he or anyone from the company won’t be able to come back until Monday(this is Friday) and that when he comes back Monday, because it’s over 100 feet the charge goes from $85 to $385(I may be off on the exact amount , it was over $300) I’m admittedly agitated at this news as the reason I went with this company in the first place was that they were able to come out today, the thought of my 5 person household not being able to shower, flush a toilet or wash dishes for 3 days was less than appealing, and now I’m being told it’s going to cost me an additional $385, but I told him I understood and that I’d see him Monday. That’s when he asked for the $85 payment. Now I’m getting upset, you did nothing to fix my problem and you want to get paid. I then asked if the $85 will be deducted from the $385 that I’ll be charged Monday. He responded “no, Monday will be an additional $385. “ I told him “so you’re telling me because you didn’t bring the right tools to do the job, not only do I have to wait 3 additional days but I’m also being charged $85.” He replied “it’s not because I didn’t come prepared” I pointed out that he had just explained to me that he didn’t have the appropriate attachment to extend his snake which was the reason he had to return Monday and that because the clog was 10 feet further I’d have to pay an additional $385. I paid the man and called another company who did the job the same day and informed me the clog was at 103 feet. $385 for 3 additional feet, that’s more than $100 per foot. Because of this experience, In the future, they will not be my first choice.In their response to my review, instead of a simple apology, they claimed they did 3 hours of work (he was there for 1 hour)and that I failed to cancel my appointment for Monday, attached is the screenshot of my text to them letting them know I texted and called (left a voicemail) to cancel.Because of their unprofessional response combined with the lie to justify their position, not only will they not be my 1st choice, they will not be a choice at all.

Very nice guys came on time and were fully knowledgeable on spotting our issues. However, the standard prices drawn from the new management, were more than twice those quoted by others. The guys explained how the new owners of the company had a much higher overhead. The guys get Five Stars, not their company.