Best Ventilation in Austin TX

Andres was very professional. He offered several options in line with my service request, and came in below (a very reasonable) estimate on cost.

Mike was friendly, professional, and thorough. He explained the problem and offered a money-saving solution. He also went above and beyond by providing a fix for a lose vent cover. Plus he was enjoyable to talk with and have in my home. I'll definitely ask for him in the future.

First, I would like to say that I would recommend Efficient for anyone who is having a new AC system installed. They installed my inside/outside combo unit quickly and did a great job, at what I feel is a fair price, which is why I gave 2 stars instead of 1. It is post install where you should look elsewhere, and why I took 3 stars off my review.I called Efficient because the same unit they installed stopped blowing cold air. The tech charged a $99 diagnostic fee, which I understand. This is pretty normal. Then he told me he needed to replace a capacitor (which was covered by warranty) and the labor would be $360. I told him to go ahead, having no idea how long that would take. Almost exactly 15 minutes later the tech calls me saying he is done, and needs my credit card info. 15 MINUTES later...I asked why $360 if it only took 15 minutes, and he told me they work off a flat rate, not hourly. This is where I have an issue. If this job had taken 2-3 hours, I would get that rate. But charging customers $360 for a 15 minute repair is outrageous.I also get that it was an after hours repair, which has a higher charge. And I am fine with paying a premium for service on the weekend. But this is beyond any reasonable price in my opinion. Even during regular hours the tech said it would be $240 for the same job. That is still $960/hr., which is an extremely terrible value.They say they use a rate to keep prices consistent for all of their customers, but that doesn't add up. The charge to me works out to $1,440 /hr. Someone who has a 3 hour repair would pay $120/hr. So how exactly does that make it consistent for all customers? All this shows me is that the price is consistently horrible for any customers with a quick repair. So in conclusion, this was probably the least value of any service I have ever received.

Used them a couple of times now. This time I called really late and got a human! They scheduled me for the next day and boom, someone calls me, I get a text confirming, nice service. At this point after my first good encounter I don';t think I wont go anywhere else when I have a problem. I feel like they know my system now as well. Explained everything to me.

Great service!