Best Plumbing Diagnosis in Austin TX

I called Economy Plumbing after the hard freeze because we weren't getting hot water in the washing machine, and to get a free 1-year inspection on a hot water heater. Scheduling was a headache; they had a backlog of customers naturally but they kept refusing to tell me even how many there were and when I might get an appointment. Then suddenly they were available that day. I forgot to ask what the diagnostic fee was. Stan's charges $89 and they could give me an appointment, but it was 2 weeks out, so I said yes to Economy. Once Matthew was here he told me the diagnostic fee was $300. I asked what the hourly rate was, and he said $380. Full time, that would come to $760,000 per year. I said I'd get someone else. He came down to $225 so I said OK. He found the problem--sediment in the pipe--in about 5 minutes. Then he drained and inspected the water heater, told me I'd have hot water in the back addition where the unit is in about 6 hours, and left. I started a load of clothes in the washing machine and when the wash cycle ended, I heard a flood of water. He'd failed to re-attach the drain pipe. I mopped up the floor, then noticed the rinse cycle wasn't starting; he'd failed to turn the cold water back on. The next morning we had no hot water in the back addition. I got a ladder and climbed into the attic to inspect it. No power to the unit. He had failed to turn the fuse back on after draining it. Terrible service! Never again! And I only wrote this review because they asked me FIVE times for a review. Never again.

I have used Mr. Rooter for quite a few years. They have done a variety of general plumbing jobs for us as well as major jobs like replacing a sewer line. They are always polite and on time, and in general do good work.My most recent experience however, makes me question whether I will use them again. We purchased a new toilet to replace an older model and I was planning to install it myself. However, I discovered that the water cutoff valve to the toilet was an old style valve with flare fittings and could not find a fill line that would fit. So I called Mr. Rooter to replace the valve with a more modern ball valve. I was given an estimate ($286) which seemed really high but I thought maybe it was more complicated than I thought. Well it wasn't -- the technician (who by the way was very nice -- no complaint with him) simply unsoldered the old valve and soldered in an adapter and new valve (actual time to complete all this was like 20 minutes plus a trip to a supply house because he didn't have the correct valve in his truck). So my $150 toilet ended up costing $450 thanks to the valve replacement and I'm still not sure why I was charged so much for the work.

I'm new to stuff like increasing pressure ..so it was water pressure that needed fixing. Hope I made clear what was done.

I am grateful for O&M Plumbing today.I want this company all to myself after dealing with other companies! I hope they stay the same and do not change.I’m grateful for Plumbers that actually know how to deal with all types of customers and can explain what they are doing.This company has integrity and Morals and will be blessed because of it!

I highly recommend Nathan's plumbing. I've called him twice this year. I first had a pressure problem that caused rattling pipes. Drew was the plumber that came to do the repair. A couple days after the work was done, an adjustment was needed, Nathan came right over and did it. The second time Nathan replaced my toilet and change my vanity sink to a pedestal. The work was neat and he got it done quickly and he didn't leave a mess. I found the pricing to be very reasonable for the work and quality. Both Drew and Nathan are really nice guys. They explained everything they were doing and answered all my questions. I have future projects in mind that I will definately be using Nathan's for.