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Best Emergency Serviceavailable in Austin TX

Roto-Rooter Plumbing & Water Cleanup Plumber
Roto Rooter departed Saturday leaving a dehumidifier in my attic. The next day I had no hot water, air conditioner attic units had stopped working, the attic light was inoperative and the outlets in both my bathroons were dead. Unfortunately, there is one outlet in the garage on the same circuit as the bathrooms. My second fridge is on that circuit.On Sunday Roto-Rooter's serviceman discovered the lack of hot water was due to the dehumidifier blowing out the pilot light. Rotor-Rooter wanted to charge me $260 to re-light the pilot.I have another company's electrician coming out Friday to trace the problem with the dead outlets. Today the fridge is running on an extension cord to another outlet. The air conditioning started working again on Monday immediately when Roto-Rooter unplugged the attic dehumidifier. I had to throw out ice cream and some food from the fridge.When I spoke with the Austin general manager he wanted to convince me that my gripe that I did not get value for the $200 an hour labor rate was unfounded. I understand that plumbers charge twice that of certified doctors and lawyers and this is how a free market works. However, in a free market I can also be dissatisfied with a product or service and say so to the market. Cannot have it both ways i.e. appeal to the free market regarding pricing but disavow a free market's practice of criticizing bad or praising good service.Jason also had a gripe with my previous on-line evalution where I claimed plumbers were apprentices. This is what Andrew, a company representtive, communicated to me. Not my problem that Roto-Rooter project managers are not aware of their employee's skill levels. The service I encountered was amateur and worthy of an apprentice and not a licenced journeyman.Jason started to bully me to change my previous on-line assessment. Call ended acrimoniously. This posting is a revised assessment.I paid $264 to change a flex pipe. I was left with no hot water (wife cold showered before going to church),  cancelled my Sunday lunch at Red Lobster with friends celebrating a birthday to accomodate Roto-Rooter's scheduling to fix a problem Roto-Rooter had caused, left with no air conditioning, inoperative bathroom outlets and a defrosted fridge. Now having to spend approximately $300 to have an electrician diagnose electrical outlet problem.Andrew, the project manager, was going to call me at 9:00 am on Monday to update me regarding resolving the electrical issues. Is now Wednesday morning and still waiting for his call, despite calls to the dispatcher, Andrew's cell (which goes straight to voice mail) and to the other project manager, Nick.Nick on Monday around 1pm:Andrew is standing right next to me, he will be calling you back right now!.
www.rotorooter.com
2324 Ridgepoint Dr a, Austin, TX 78754
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