Best Communication Systems in Austin TX

There is a culture within this company of preying on the customer's inexperience and capitalizing on their hardship to overcharge without justification or explanation. The front office has given up on follow up and comunication. If they had any pride in their business it's not evident in their disposition or soft skills. During the negotiation of the $4,100 initial bid we were told we would be called back by two different people. Instead of a callback they just sent a crew out to do the work either hoping we were desperate to accept the initial bid or that maybe a different person would open the door and sign off on the work out of ignorance.When confronted with their lack of communication and unjustifiable bid the company failed to take personal responsibility for not calling back nor did they acknowledge that their initial tech could not complete the line clean out. Their response, Now my guys don't have any work for the next two days. because we turned them away. They also attempted to play myself and my spouse against each other insinuating that the other person was ok with their actions.This kind of response to the customer can only come from a place where you're looking to make as much money as you can with as little effort as possible. Excalibur needs to take serious inspection of whether they want to be the best in town or if they just want to make money and alienate themselves and lose repeat business.There are other companies who want your business and you'll notice the difference in their reasonable rates and courtesy.My neighbor and i ended up doing the repair for less than $500 and in about 8-10 hours over a three day weekend. That's close to 90% less than their bid of $4,100 which does not include the intial failed line clean for $340.My advice: Don't panic or act out of desperation. Call at least three different companies before youhave somone come out. Call the city first.****THE CITY WILL INSPECT YOUR OUTDOOR LINE, RUN A SNAKE AND A CAMERA FOR FREE.****