Best Backflow Prevention Device Installation in Austin TX

Wanted to share my experience with Mr. Rooter plumbing service and how they tried to rip me off.Few weeks ago the sewage pump in my back yard failed and the float alarm went off. Basically this meant our sewage tank is full and the pump is not pumping the waste to the main city sewage line.I called Mr. Rooter and they sent Alvin Santoy for the Job. He came and gave me an estimate of $635.04 to drain the tank, pull out the pump, see if its good or not and if its good fix it.He drained the sewage on my lawn (which he should have drained in the city line), which first bad thing he did. I asked him if the motor is good, he said no its dead and I need to place it. he provided me 2 quotes. One for the same size motor (1/2 HP) for $2241.76 and second for 2HP grinder pump for $4220.50.I asked him that if i get my own pump will he install it for me. He said yes, so I bought the pump and asked him for a quote to install it. He left the premise for another job and asked me to call him when I have the pump. The new qoute just to install the pump was $2245.74, which is $4 more than the original quote.Alvin was extremely rude during his visit and would not give me straight answers so I had enough, I called the owner (Brent) and ask him not to do the job, I will figure it out myself. BTW during this time we have limit our bathroom usage since the pump it not working, very difficult with 2 kids.I decided to roll up my sleeves and do it my self. I checked the old pump and there was a tampon was wrapped on the wire and was sucked it into the pump rotors. I pulled it out it was working fine. Hence Alvin never bothered to check if the pump had any issues. I cleaned it up, secured the wire, reinstalled the pump in the tank and it was up and running. It took me 3 hours to do everything and get it up and running.BTW this happened last year, we just moved in this house and the pump got clogged. I called home warranty folks, the sent someone, he cleaned up the pump and charged me $450 for the job. Home warranty didnt cover the service.My point in sharing my experience is these companies prey on consumers and based on their situation, they jack up the price.Last but not least Brent (the owner) did refund 50% of the charges, but did defend that the qoutes were accurate and was fair price.I would not recommend Mr. Rooters for any plumbing job and specially beware for Alvin Santoy if he is the technician assigned to the job.

This is one of the best plumbing company's I have ever worked with. They have amazing customer service, they kept calling to make sure we were happy.If you need any plumbing help call this company, worth every penny.