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OVERPRICED and NON-COMPASSIONATE! Don’t use Griffin Home Services LLC! This week, my shower developed a leak. As a single mom on a tight budget, I try to do repairs myself to save money. I bought an aftermarket Moen 1222 cartridge to repair the leak. I disassembled the shower head, fixture, and all of the hardware. I removed the bad cartridge and put in the new cartridge. The new cartridge just didn’t seat well. So, when I turned on the water, it was spraying everywhere. So, I needed a professional to help with a true Moen 1222 cartridge. I chose Griffin Home Services, LLC because they were local and they seemed honest, according to their reviews. I needed to save money on the service call, so I had everything disassembled and ready for a new cartridge. Literally, all Brenden had to do is bring a true Moen 1222 cartridge from his truck and pop it in…. that’s it. He came, and did just that. He even put on the invoice that the customer disassembled everything and all he did was put in a new cartridge. The bill was $259! Seems a lot steep for having the fixture and hardware all ready to just pop in a new cartridge. The next day, I got a call asking about my experience. I told the woman that Brenden was polite, professional and clean but I think he overcharged me… considering I did all of the work…. He even used MY Cartridge Puller! The rep told me that the cartridge was actually discounted $185 for me! Does that mean they usually charge $265 for that cartridge??!! Which would have made that service call $444 without that discount! I found that crazy since the Moen company actually sells that cartridge for $79.20. Their resolution was to offer me $50 off my next service with them! Are they crazy? I can’t afford to even dial their number on my phone if that’s how they hike fees up! BUYER BEWARE! This company is expensive, I told Brenden I was a single mom and that’s why I was trying to repair it myself. They have no compassion to do what’s right, nor make it right when they know they overcharged.RESPONSE: I DID contact you and your management team advised that I could have a $50 credit to go towards a future service call to Griffin Service or Griffin Home Services LLC.