Best Pipes Replaced in Jacksonville FL

I am amazed that this company stays in business. The only reason they do, in my opinion, is due to the fact that they have a relationship as the vendor for Home Depot. I arranged to have an 80 gallon electric hot water heater replaced. A direct replacement for the existing one and I anticipated no problems. The technician shows up alone, without any helper, and proceeded to inform me that there was no way the hot water heater would be able to be removed as the A/C unit was in its way. I said to him that to remove it, you would have to tilt it sideways to get past the A/C unit and then stand it back up after it clears. He promptly informed me that there is NO WAY it could come out. I told him it got in there, obviously it could be removed. To make a long story short, immediately after he left, I asked the building manager to take a look at it. He felt there would be no problem either, but, to be sure he decided to make a template the exact size of the existing hot water heater out of some contruction material he had around. After fabricating the template, it was obvious that the Delta Mechanical technician was wrong and I promptly called their number to inform them of this fact. I requested they get back the original tech and I would be happy to show them there would not be a problem getting the unit out. She said he would contact me. When I didn't hear back from either the tech or the company, I contracted with another company who came and did the job. It was explained to the new company prior to their coming, that Delta said it could not be removed. Upon their arrival, they chuckled and said I can't understand why it should be a problem. PS, it took 20 minutes (not counting emptying the old hot water heater) to remove and install the new one. What's more annoying then anything else is the fact that this company didn't have the decency to contact me. I would never recommend them and will be writing to Home Depot as their name is associated with this substandard company.