Best Commercial Electric Renovation in Jacksonville FL
Truck 124 is the best ... outstanding road Etiquette and a friendly wave .. if I was a gateway representative I would be proud .. great group of guys if I must say !
gatewaycontractinginc.com
426 Edgewood Ave S, Jacksonville, FL 32254
We are very pleased with our new AC system. Shaun helped us selecting the right unit & the installation crew was fantastic. Out AC spreads of hot or cool are perfect.
arcservicesgroup.net
5215 Hwy Ave #102, Jacksonville, FL 32254
What an absolute mess of a company.IF YOUR WARRANTY COMPANY ASSIGNS THIS CONTRACTOR, IMMEDIATELY ASK FOR ANOTHET COMPANY.I was scheduled for a Tues window of 10-2. My husband took the day off to be present. They never showed - no call, no email. I had to call and inquire and was told they were short on technicians and I was on the schedule for the next day. But nobody called?? My husband couldn't be off the next day.On Wednesday our technician told us around 12 PM that we needed a replacement and he'd notify our home warranty company. As of Friday afternoon, our warranty company had NO report or diagnosis from this plumbing company and our water heater busted a pipe and began gushing water everywhere. Around 12:30 PM a lady answered and said she would call our warranty company personally and make sure they received the report and diagnosis and call me back promptly. Nothing for an hour, so I called repeatedly Friday between 1PM and 6PM and nobody would answer. Jason, the person answering the phones a lot of the time, also told my husband the same thing Friday. It never got taken care of, and we went into a holiday weekend (July 4th).On Tuesday, exactly one week from the day we were supposed to have a plumber out, and 5 days of having no hot water, I finally was updated that the replacement wouldn't be covered but once I agreed to pay that they will get a new one ordered and installed. The next day I called for an update. Jason told me they the new one from Home Depot was on it's way and would be there late today, tomorrow at the latest, and then we can schedule installation. I didn't get a call Thursday or Friday so once again I had to follow up on it myself. I called Friday morning and was told the water heater was there but they didn't have time to install until the following Tuesday. So even though they knew the water heater was on it's way they did not plan or schedule my installation and I'd have to wait until Tuesday. Jason then proceeded to lie and say that he personally called the warranty company and gave the report himself Friday the 1st and I even stayed late at work ... When I pointed out that the technician made the diagnosis on WEDNESDAY afternoon, and calling Friday night late was not acceptable he back pedalled and said it was the 29th that he called himself. Jason changed his tune to rude very quickly to basically tell me this is my fault for using our warranty company instead of just calling the company myself. As if that would have made a difference in their customer service or communication??Overall they seem very disorganized, impossible to reach for claiming to be 24 hours and the customer service is an absolute joke. Dishonest, not punctual, and the furthest from professional.
www.jacksonvilleplumbers.com
Jacksonville, FL