Best Water Softening Systems in Houston TX

The main drain collecting 2 sink drains in our master bedroom was clogged. Called them on December 23 evening, one tech alone came, he had no camera with him and told me that he was not able to find access to the main drain from the attic above our bathroom. He spent 3 hours trying to access it from the sinks without success and left. After 1 week we got 2 techs coming out this morning. We went to the attic and they immediately found the main pipe that was almost already exposed from the insulation. After the repair was completed I went with them to check the attic and they floor was covered by the insulation that they threw there to access the pipe but they didn't clean. I had to leave home soon so I told them that i'd do it myself later (for the price they charge they should clean after themselves..). While they were showing what they did inside the attic the door was open; after they left I went back upstairs and closed the door and I found a nice hole in the drywall. I called their customer service and initially they told me that somebody would be dispatched for an estimate; I asked them: estimate of what? And they told me that I'm supposed to pay for the repair! When I started to get upset the operator told me that a manager will call me tomorrow! Not sure if they will ever fix it but what really makes me upset is that one knows when is going through the wall and they hided that to me keeping the door open. If they were honest I'd probably have fixed myself.

The work done at our house was completed professionally and promptly. This is the second time we have used this company and will not be the last. Highly recommended for any plumbing needs.

I’ve been using Terrell and his crew for a long time for my business. I won’t go to anyone else. They get it right every time. Christine is a doll at helping me get an appointment set up ASAP. I recommend Sword Plumbing to everyone who needs a job well done.