Best Solutions Design in Houston TX

I scheduled a service for one of my AC units which was not cooling as much but still functioning. They sent a technician who could not speak English well and said his English is not so good he will have a friend to call me. He gave me his personal number and few minutes later I received from his friend who blatantly told we can do this job for you on the side for $1,100 if you give it to the company they'll charge you a lot more. I was taken aback and felt these guys are unscrupulous trying to steal from the company, so I reported to the company and someone named Shawn introduced himself as the owner called me immediately and tried to have me on a recorded line, when I asked why he confessed that he was not the owner so he wanted to pass it on to the owner. I said have the owner call me. As of now I have not heard from the owner but Shawn said that he fired the technician and as a courtesy he would take care of the job for free. Two days later he sent another technician who was unqualified to work on AC units linked to home automation with Leviton HAI thermostat. Unfortunately, the tech while trying to figure the thermostat disconnected the tiny wires inside and couldn't put them back on. This HAI system has been working fine for years and so are the other AC units all same age and working fine. So now I lost connection to home automation thermostat which is in the attic, a problem I didn't have before. Fast forward to date, 7 days later, the AC is still not fixed the thermostat is still disconnected and my difficult situation is compounded by rising Houston temperature. I pressed Shawn to connect me to company's owner but he is nowhere to be found despite my repeated requests for a call. Put yourself in my shoes, you will feel very frustrated by this company's poor professional ethics. On one side, you caught an employee trying to steal the company's business and you try to do the right thing by notifying the owner, on the other side the manager proved to be unreliable leaving you hanging. Perhaps the two are linked, and under an ethical and reliable manager, employees would not steal, I'm not sure. All I know is that they caused me a problem I didn't have and still no solution provided. They claim that the AC had a burned out compressor but they provide no evidence for it. The person who tested it first did not say such a thing and just wanted a side business for himself at a price far below the company is stating. They fired the technician after I disclosed to them this unethical act. Yes as of today no one from the company contacted me to fix the problem they caused. A very frustrating customer experience. Based on my experience thus far, I give this company a D or an F.PS: As you can see in this photo, their tech removed the cover of the electrical outlet and forgot to put it back on. I noticed the AC was loud and when I got there I found this metal cover rattling on the AC making loud noises.

Great service and very quick response time! Highly recommend them for any Plumbing repairs.

I went with this company for a shower installation and am so glad I did! They were very prompt, did the work quickly, and made sure I was completely satisfied with everything before they left.

Will has taken care of big and small plumbing issues in my home. He made sure everything was done correctly. I have no worries about the quality of the work Will has done for me.

Horrible customer service from both Ronnie and Kristine Fox. I called to check the status of a maintenance request for one of our properties. The tenant had stated she had not received a service call and needed service. Kristine was very rude when I asked her to confirm the contact number for the tenant. This is a reasonable request when the tenant states they haven't received a call for a maintenance request that was submitted over a week ago. Instead of resolving the issue Ronnie would rather cancel service than get to the bottom of why the service tech and the tenant did not connect.I have been in the business over seventeen years and a service company like this should be avoided. There are allot of good service companies out there and I recommend finding one of them like I was able to do within an hour of speaking to Ronnie.