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My experience today was two fold with the service I got. The employees were all very nice and helpful. Immediate service which was appreciated. However, I felt their prices were very outrageous for the service I had. A small T- valve(which I had) placed on a water line under the kitchen sink to the Hot Water Dispenser and a valve cartridge replaced in a Kohler shower faucet again of which I had and my bill was $400.00. I am sad to say that although the customer service was great the price gouging will keep me from calling Pickett again.

Horrible customer service from both Ronnie and Kristine Fox. I called to check the status of a maintenance request for one of our properties. The tenant had stated she had not received a service call and needed service. Kristine was very rude when I asked her to confirm the contact number for the tenant. This is a reasonable request when the tenant states they haven't received a call for a maintenance request that was submitted over a week ago. Instead of resolving the issue Ronnie would rather cancel service than get to the bottom of why the service tech and the tenant did not connect.I have been in the business over seventeen years and a service company like this should be avoided. There are allot of good service companies out there and I recommend finding one of them like I was able to do within an hour of speaking to Ronnie.