Best Tank Installed in Honolulu HI

I rarely post anything regarding any business dealing, however I feel compelled to post this review of Air-O-Smith. I contacted Louise on Sunday and got back to her on Monday regarding what I thought was a needed solar water heater tank. I was given a very reasonable quote to complete the job. On Friday, Martin, who is owner of Air-O-Smith, showed up ready to replace my solar water heater. After inspecting it, he said that the water heater was still okay and I should have at least two more years use. He then fixed the pump, replaced a couple leaking valves and saved me well over $1000. I just was so impressed by his honesty and professionalism. When I do need a new solar water heater, he's the man I'll call. His wife Louise who runs the office is extremely helpful and friendly.

Fast friendly & competent. Patiently explained. Got right to the root of the issue & made it look easy.

Basically someone else’s install was incomplete & JBC demonstrated how the install was wrongly performed. Sage pros!

Probably won’t need any more work done, but they’ve got my top recommendation.

My situation was not an emergency so I waited a few days. But they were ready to snap over if needed to pay to have it done faster. Again. Good vibes all around.

I went with them because because they work with Home Depot and I have a rental property in Hawaii and needed a water heater replaced. From the beginning I stated numerous times I was going to put the work on my Home Depot credit card. They are horrible at gettin back with you. They never explained the process to me. I’m thinking since they are with Home Depot they are a good company. First they requested pictures so I sent them, never heard from them. Then, I emailed them about to see if they got the job started and I was told they were still waiting on the pictures I had sent 2 weeks ago. I resend the pictures and then she tells me that she found the 2 week old email but they need better pictures. I get them the better pictures and wait. Nothing from them! I email to see what the status is and I get told they are waiting on me to buy the water heater, which I was never told to do. I was thinking they are with HD so they will pick up the heater, do the job and send me a bill so I can pay with my HD card but no. I then buy the heater and tell them. Job was done correctly. Then I wait for the bill. No bill. I email them about the bill and I am told that they sent the bill to my property manager!!! I spoke to Alyssa in numerous times and I explained to her many times I was gonna pay with my HD card cause this was exactly what I didn’t want to happen. Alyssa then tell me that the property manager check it’s in their possession but they have not process it and that they won’t. So I give them my HD card so they can charge that. Everything seems fine but no!!! I email 4 days after to inquire to see if the charge went thru to the HD card and Alyssa tells me that it is still processing and when it does she will send me a receipt. Never happens. A week later I email her and she tell me the original check from the property manager was processed!!!! And they didn’t charge my HD card!!! I get no interest in my HD card. That’s why I wanted to do that instead of taking 900 dollars from my savings. Nobody can explain to me how all this happens. I have all the emails and all the communication with them and now I’m just being told that there is nothing they can do. I would avoid this company at all cost. The work was done correctly but the way they communicate it’s horrible and they do not have your best interest at heart. I’m also complaining to HD!! They bare some responsibility also and the property manager as well but after the job was done kamaaina demanded payment from the property manager so of course they paid but kamaaina knew I wanted this not to be charged to the property manager.