Best Hvac/R in Honolulu HI

Great service

Alex was very helpful, explaining the entire process and what he was going to do. All internal components were removed from the toilet tank and upgraded. Courtesy replacement of second toilet flapper was installed. Very clean, very quick. Appointment scheduled for 3-6pm, but Alex was done with his other job before noon.

Pipe replacement and lining.

Staff was very helpful in helping fimd what I was looking for. Caahier was terrifically pleasant. Was a great shopping experience.

Alakai Mechanical was instructed to come to my condo through my management property company. They were only supposed to fix a leaking shower head. They had come a month prior to fix the shower head but only used tape to close the water shooting out and that didn’t work. So the second time they come to fix the shower head the plumber also sneaks in a charge for snaking my drain saying we have a clog at the condo. This is not true and the plumber “Doc” blatantly lied. We did not have a clog when we called the management property about the problem and we always use a strainer in our bath tubs. Alakai Mechanical is trying to charge me $235 for something that did not need to be fixed. Beware of this company. They have a lot of negative reviews and now I understand why.

We bought a new unit at the Central Ala Moana and after a year living here, one of our AC units started leaking water from the bottom middle portion. We hired an AC tech from another company to take a look. Turns out the insulation around the pipes were taped to the pipe every 6 inches or so when they are supposed to be glued to the pipes to remove air pockets which leads to building of condensation and eventually pools water between the pipe and the insulation. Now I got yellow stains on my walls. If you cannot get the job right, dont do the job!!!

I went with them because because they work with Home Depot and I have a rental property in Hawaii and needed a water heater replaced. From the beginning I stated numerous times I was going to put the work on my Home Depot credit card. They are horrible at gettin back with you. They never explained the process to me. I’m thinking since they are with Home Depot they are a good company. First they requested pictures so I sent them, never heard from them. Then, I emailed them about to see if they got the job started and I was told they were still waiting on the pictures I had sent 2 weeks ago. I resend the pictures and then she tells me that she found the 2 week old email but they need better pictures. I get them the better pictures and wait. Nothing from them! I email to see what the status is and I get told they are waiting on me to buy the water heater, which I was never told to do. I was thinking they are with HD so they will pick up the heater, do the job and send me a bill so I can pay with my HD card but no. I then buy the heater and tell them. Job was done correctly. Then I wait for the bill. No bill. I email them about the bill and I am told that they sent the bill to my property manager!!! I spoke to Alyssa in numerous times and I explained to her many times I was gonna pay with my HD card cause this was exactly what I didn’t want to happen. Alyssa then tell me that the property manager check it’s in their possession but they have not process it and that they won’t. So I give them my HD card so they can charge that. Everything seems fine but no!!! I email 4 days after to inquire to see if the charge went thru to the HD card and Alyssa tells me that it is still processing and when it does she will send me a receipt. Never happens. A week later I email her and she tell me the original check from the property manager was processed!!!! And they didn’t charge my HD card!!! I get no interest in my HD card. That’s why I wanted to do that instead of taking 900 dollars from my savings. Nobody can explain to me how all this happens. I have all the emails and all the communication with them and now I’m just being told that there is nothing they can do. I would avoid this company at all cost. The work was done correctly but the way they communicate it’s horrible and they do not have your best interest at heart. I’m also complaining to HD!! They bare some responsibility also and the property manager as well but after the job was done kamaaina demanded payment from the property manager so of course they paid but kamaaina knew I wanted this not to be charged to the property manager.