Best Damaged Drain in Henderson NV

I used Pure Plumbing in the past so they were the first ones I called to repair my kitchen faucet. I was promised a before 2pm arrival. We discussed any later I could not do. I waited all day for them. Finally at 1:30 I called to see where they were. Rebecca told me they were stuck on a job and won't be able to make it. No call to inform me they aren't coming, they just didn't show up. This is terrible, terrible business practice. You don't do that to a customer. I called another company and they came out same day and fixed my sink. Arriving when they said they would. I will never use Pure Plumbing again nor will my friends or family. Very disappointing. I asked for my $19.99 they demanded from me in order to book the appointment refunded. Didnt bother to do that either, but said they did. One week later, no refund. I called again and it was not even put thru to my bank for refund. My bank confirmed this also. A phone call is all that was needed to tell me they will not be coming out for repair, but they just didn't bother to. Just like they didn't bother to refund the $19.99. Finally after several calls of them saying they did. They finally did it. Amazing how it works when you actually put the refund thru! I am so disappointed in this company. Lost my business. I suggest others don't waste their time with them either. Plenty of other plumbing companies out there who don't treat their customers like this.. I was going to have them install a water softener too. No way now